Top Secret Security Operations Leader

Lisa S Washington

**** ******** ******, *********, ** 21160

937-***-**** ****.*.**********@*****.***

Clearance: Top Secret

PROFESSIONAL SUMMARY

Accomplished security and operations leader with 20+ years’ experience supervising high-performing teams in federal security, risk management, and customer service environments. Recognized for decisive leadership, regulatory expertise, and the ability to drive operational excellence in high-pressure, dynamic settings. Proven record of building collaborative relationships, mentoring diverse teams, and implementing innovative solutions to complex challenges

PROFESSIONAL EXPERIENCE

Resolution Support Section (RSS) Acting Supervisor

Transportation Security Administration, Annapolis Junction, MD

Feb 2026 – Present 40 Hours/Week $129,904

Directly supervise a team of Supervisory Security Assistants and Security Assistants in a 24/7 Call Center, ensuring effective identity verification for flagged airline passengers.

Set schedules, oversee administrative work, and manage performance standards to optimize team output.

Translate agency policies into actionable guidance; maintain and update SOPs, metrics, and training materials.

Lead hiring, recruitment, and onboarding; provide daily coaching and mentoring to build a cohesive, high-performing team.

Foster collaboration with airport management and TSA officials to enhance customer service and operational efficiency.

Conduct monthly performance reviews and trend analysis to drive continuous improvement.

Supervisory Transportation Security Specialist

Transportation Security Administration, Annapolis Junction, MD

Oct 2023 – Feb 2026 40 Hours/Week $124,599

Supervised analysts in the National Transportation Vetting Center (NTVC), a 24/7 operation, ensuring compliance with TSA standards and vetting goals.

Coached and mentored staff, promoted accountability, and managed transparent promotions and awards.

Supported risk-based process improvements to mitigate vulnerabilities and enhance operational outcomes.

Provided strategic guidance in office, division, and branch meetings.

Lead Explosive Detection Canine Handler

Transportation Security Administration, Charlotte, NC

Jan 2010 – Oct 2018 47 Hours/Week $75,358

Led and mentored canine teams, ensuring all certifications and training records met TSA requirements.

Coordinated and conducted training, patrols, and security sweeps at multiple transportation facilities.

Investigated security violations and prepared enforcement reports; responded to threats and incidents impacting public safety.

Scheduled operational assets using risk-based analysis to mitigate security risks.

Lead System Analyst

Delta Dental, Okemos, MI

Jan 2006 – Aug 2010 40 Hours/Week $45,000

Supervised Help Desk staff, monitored performance, and ensured timely resolution of technical issues.

Led initiatives to improve help desk processes, coordinated team rotations, and facilitated cross-training.

Developed and implemented updated procedures to enhance customer service and operational efficiency.

Deputy Program Manager, Operations

AMTI, Ballston, VA

Apr 2004 – Jan 2006 45 Hours/Week $105,000

Managed a team of 32 Tier I/II technicians supporting 1,500 internal and 200,000+ external NSF customers in a 24x7 environment.

REFERENCES

Available upon request.

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