Remote Customer Support & Admin Assistant

JANA LINO

Remote Customer Support / Administrative Assistant

Plant City, FL

***********@*****.*** 813-***-****

PROFESSIONAL SUMMARY

Reliable and detail-oriented professional with 20+ years of experience in customer service and administrative support. Highly skilled in phone communication, data entry, scheduling, and documentation. Comfortable working independently in remote environments while maintaining accuracy, professionalism, and strong customer rapport. RELEVANT EXPERIENCE

Administrative & Customer Support

Turkey Creek Animal Hospital – Plant City, FL

February 2013 – Present

● Answer and manage high-volume phone calls while providing clear, professional customer support

● Schedule appointments, coordinate services, and maintain accurate client records

● Enter data, update documentation, and manage email communication

● Assist with billing inquiries, inventory coordination, and general administrative tasks

● Support daily office operations while meeting deadlines and maintaining organization

(Role intentionally scoped to highlight administrative and support functions for remote positions.) Customer Care Representative

Capital Glass Specialties, Inc. – Tampa, FL

April 2012 – January 2014

● Handled 50+ inbound calls daily, assisting customers with questions and service needs

● Accurately entered customer data and processed invoices using Microsoft Office

● Coordinated with vendors and internal teams to resolve delivery and billing issues

● Maintained professional phone etiquette and thorough documentation CORE SKILLS

● Customer Support (Phone & Email)

● Data Entry & Documentation

● Scheduling & Calendar Management

● Microsoft Word, Excel, Outlook

● Typing & Computer Literacy

● Time Management

● Attention to Detail

● Remote Work Readiness

EDUCATION

High School Diploma

Fargo High School (Online Academy)

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