Executive Administrative & Client Operations Specialist

JAMAYLIA HILL

ADMINISTRATIVE OPERATIONS • EXECUTIVE SUPPORT • CLIENT & ACCOUNT MANAGEMENT

214-***-**** ********.*@*****.*** Frisco, TX

PROFESSIONAL SUMMARY

Results-driven Administrative and Operations professional with 9+ years of experience supporting executive leadership, managing client accounts, coordinating financial and billing activities, and processing complex claims in high-volume environments. Recognized for strong organization, financial accuracy, cross-functional coordination, client service, and the ability to manage competing priorities with professionalism.

PROFESSIONAL EXPERIENCE

EXECUTIVE ASSISTANT / ADMINISTRATIVE ASSISTANT – AR ACCOUNTS TEAM

Ritel Inc. Dallas, TX 2023 – 2026

• Support Accounts Receivable activities through accurate billing entry, payment reconciliation, account updates, and follow-up on outstanding financial items.

• Prepare financial reports, supporting documentation, and organized records for audits, compliance reviews, and internal business needs.

• Coordinate workflows across departments to keep projects, requests, and financial activities moving efficiently and to help resolve issues requiring cross-functional follow-up.

• Handle sensitive business and financial information with discretion while maintaining accuracy, professionalism, and attention to detail in a high-volume environment.

ACCOUNT MANAGER II

Blackhawk Network Dallas, TX 2022 – 2023

• Managed multiple client accounts and loyalty programs, serving as a primary point of contact while supporting client retention, satisfaction, and ongoing account needs.

• Led client meetings, gathered requirements, communicated updates, and resolved escalations by identifying issues and coordinating customized solutions.

• Monitored account profitability, generated invoices, maintained billing schedules, and helped ensure financial information remained accurate and current.

• Partnered with internal teams to coordinate deliverables, address client concerns, and implement process improvements that supported smoother account operations.

• Maintained professional client relationships while balancing service expectations, business requirements, deadlines, and competing priorities.

SENIOR CLAIMS ADJUSTER

VAS / Brown & Brown Dallas, TX 2016 – 2022

• Managed and adjudicated complex claims from initial review through resolution, evaluating claim information, documentation, repair estimates, and applicable requirements.

• Negotiated repair costs and coordinated timely claim payments while working with customers, vendors, and other involved parties to facilitate resolution.

• Maintained accurate claim files, documentation, and records while following established compliance and quality standards.

• Handled customer disputes and escalations with professionalism, explaining decisions clearly and working toward appropriate resolutions while maintaining strong rapport.

• Performed effectively in a high-volume environment handling approximately 50–75 calls daily while balancing customer service, documentation, research, and claim-processing responsibilities.

• Reviewed information carefully, identified discrepancies, and coordinated follow-up to help ensure claims were processed accurately and efficiently.

ADMINISTRATIVE PROFESSIONAL

Eye Doctor’s Office and Gallery Dallas, TX 2015 – 2016

• Managed daily front-office operations, including appointment scheduling, records management, billing support, patient communication, and general administrative coordination.

• Handled a multi-line phone system, responded to questions, routed calls appropriately, and maintained a professional customer-facing experience.

• Completed daily cash reconciliation and supported accurate handling and documentation of financial transactions.

• Served as a liaison between patients and physicians, coordinating communication and helping ensure information was relayed clearly and efficiently.

• Maintained organized records and supported smooth day-to-day office operations in a busy healthcare-related environment.

EDUCATION

Touro University New York, NY

Science Skills Center High School Brooklyn, NY

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