Remote Administrative & Customer Support Specialist

Natasha Harewood

REMOTE ADMINISTRATIVE • CUSTOMER SERVICE • VIRTUAL SUPPORT PROFESSIONAL

***-**** ***************@*****.*** Trinidad & Tobago PROFESSIONAL PROFILE

Experienced administrative and operations professional with extensive experience in office administration, data entry, customer service, scheduling, reporting, staff coordination, records management and workplace safety. Currently serving as a Custodian Administrator with Home Construction Limited, with previous experience in clerical administration, reception, bookkeeping, payroll, customer service and computer-based data entry. Holds postgraduate master’s-level training in Executive Management and an Advanced Diploma in Executive Human Resource Management, along with professional certificates in office administration, project management, facilities management and computer applications. Seeking a remote position where strong organization, communication, accuracy and administrative skills can support a high-performing team. CORE SKILLS

• Administrative & virtual support • Data entry & records management

• Customer service & communication • Email, document & report preparation

• Scheduling, rosters & coordination • Staff administration & performance monitoring

• Microsoft Word & Excel • Internet & computer applications

• QuickBooks & bookkeeping • Payroll, invoicing & petty cash

• Health, safety & compliance • Problem solving & complaint resolution PROFESSIONAL EXPERIENCE

Home Construction Limited Custodian Administrator November 2008 – Present

• Monitor custodian performance using daily, weekly and monthly checklists, attendance records, rosters and equipment/supply schedules.

• Prepare and distribute weekly work schedules and rosters while coordinating with supervisors and management.

• Prepare monthly operational reports and document non-conformances and service issues for management review.

• Investigate complaints from tenants, shoppers and visitors and report or coordinate resolutions with management.

• Prepare and conduct semi-annual performance assessments for custodian staff.

• Coordinate administrative requirements including supply and parts requisitions, petty-cash reimbursement and reporting.

• Conduct site and facility inspections and verify that work meets established standards and scope-of-work requirements.

• Support staff with administrative issues and reinforce workplace health, safety and environmental procedures. Ministry of Works and Transport Clerical Assistant / NIS Clerk Assistant April 2004 – October 2008

• Registered people for employment and entered required information/data into the Kalamazoo system.

• Registered NIS applicants and gathered information for Funeral, Maternity, Retirement and Social Services claims.

• Provided clerical and information-processing support in a government environment. Perfect Kleen Safety Officer September 2006 – 2010

• Implemented safety policies on job sites and supported workplace safety compliance. Ministry of Agriculture, Land and Marine Resources Checker November 14 – December 1, 2008

• Typed and entered administrative and technical information into computer systems.

• Performed registry duties, including entering pay sheets, travelling and bills, and assisted with registry functions in the absence of the Clerk Steno II.

Arima Borough Corporation Clerical Officer January 15 – March 30, 2007

• Performed bank reconciliation, typing and data-entry duties. De Ge Quest Programme Installer January 2004 – April 2004

• Installed point-of-sale systems on computers, trained employees and assisted with daily Internet Café operations. Water & Sewerage Authority (WASA) Customer Service Representative (Trainee) June 2003 – August 2003

• Registered applicants for new connections and assisted with identifying illegal connections. Duntin & Farrell / Central Bank of T&T; Receptionist & Manager / Supervisor July 1998 – June 2002

• Handled bookkeeping, payroll, contract quotations and invoicing, and prepared monthly reports using QuickBooks.

• Supervised job-site safety and ensured safety practices were implemented. EDUCATION & PROFESSIONAL DEVELOPMENT

2026 Entrepreneurs TT – The Entrepreneurship Academy — Advanced Diploma, Executive Human Resource Management 2020–2021 School of Practical Accounting — Postgraduate Master’s-level Diploma in Executive Management (EduQual, UK) – Operations Management, Corporate Strategy, Corporate Leadership, Research Paper 2014 School of Business & Computer Science — Certificate in Facilities Management and Building Maintenance Service 2013 School of Business & Computer Science — Professional Certificate in Office Administration 2006–2007 Cipriani Labour College — Certificate in Health and Safety 2007 College of Southern Maryland, U.S.A. — Certificates: Heat Stress, Construction Site Safety, Injury Prevention 2004 School of Business & Computer Science — Certificate in Project Management 2000 Ministry of Science, Technology & Distance Learning — Computer Repairs 1998–2000 Eastern Community College — Certificate in Accounting; Certificate in Taxation and Value Added Tax (V.A.T.) 1998 American Computers — Diploma in Peachtree Accounting 1998 ROYTEC — Microsoft Word, Microsoft Excel, Internet REFERENCES

Ms. Zakiya Abdullah – Police Officer, Ministry of National Security – 750-1529 Ms. Shinelle Quinlan – Senior Secretary, Water and Sewage Authority (WASA) – 1-868-***-****

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