Store Manager, Team Leader and Merchandising Expert

Lacey Trettel

Natrona Heights, PA ***** 724-***-****

**************@*****.***

PROFESSIONAL

SUMMARY

Dynamic Store Manager with a proven track record at Sheetz, excelling in team leadership and customer service. Developed impactful training programs and implemented visual merchandising strategies that significantly enhanced customer engagement. Skilled in problem-solving and inventory control, fostering a positive environment that drives team performance and customer satisfaction. SKILLS • Customer service

• Problem-solving

• Customer relations

• Multitasking and organization

• Store operations

• Team leadership

• Friendly and positive

• Outstanding communication skills

• Team leadership and coaching

WORK HISTORY STORE MANAGER 10/2014 to CURRENT

Sheetz Babcock

Developed staff training programs to enhance employee skill sets and improve overall team performance.

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Implemented visual merchandising strategies to optimize product placement and increase customer engagement.

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Monitored sales performance daily to identify trends and adjust strategies for improved profitability.

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Conducted regular inventory audits to ensure accuracy and minimize shrinkage.

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Fostered a positive team environment through effective communication and conflict resolution.

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Established operational compliance protocols to meet company standards and regulatory requirements.

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Scheduled employee shifts to ensure adequate coverage during peak hours and maintain service standards.

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Analyzed customer feedback to identify areas for service improvement and enhance customer satisfaction.

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Executed loss prevention strategies to safeguard store assets and reduce theft incidents.

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Trained staff on new product offerings and sales techniques to improve overall service delivery.

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Developed community outreach initiatives to strengthen local customer relationships and brand loyalty.

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• Coordinated with vendors to ensure timely delivery of stock and maintain L T

optimal inventory levels.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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EDUCATION Rn Diploma

Citizens School of Nursing, New Kensington, PA

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