Customer Service & Housekeeping Supervisor,Travel Agent

Susan Smith

**** ******* ***

Lithonia Ga. *****

(678) 678-***-****

****************@*****.***

Abilities

Great customer service skills

Excellent written and verbal communication skills, with an eye for detail Extremely productive in a high volume, high stress, environment Highly productive in the use of Windows 2000. Microsoft Word, Internet, E-Mail, and Typing 35 wpm.

Self-starter dedicated and focused individual with proven strengths. Employment History

2016 Present

Pro-Pride cleaning Services

Contactor at Comcast Customer Service

2016-2016 Metro Cleaning

General office cleaning at MJCC

2012-2016 Microtel Inn & Suites

Supervisor of Housekeeping

Assign duties to housekeepers daily; make sure all vacant room is cleaned. Order supply list, Make schedule for housekeepers. 2008-2012 Dot’s Clothing Store Inc.

Asst. Manager

Answer inbound calls in support of customer needs, controls the cash counter performs all POS duties, Manager over Jewelry Department, Duties of Opening and Closing of the store. Assign and monitor performance of all associates

2008-2009 NBE Postal Center, Decatur, GA.

Customer Service Representative

Coordinate delivery of large shipping projects, Faxing and sorting of mail in P.O. Boxes. Copying and collate projects, successfully complete all Jobs by time requested. Answer incoming calls.

2006-2007 DeKalb County Commence Building Offices, Decatur, GA. Mailroom Clerk

Accurately filed and delivered mail to all departments. Inventory and ordering supplies.

Computed amount of postage required for outgoing mail, depending on weight and classification. Covered in-coming calls for word-processing, on clerk’s lunch breaks. 2004-2005 Blue Word Pools Inc., Marietta, GA

Appointment Setter

Outgoing calls to customers wanting to purchase swimming pools. Taking in customer’s information for sales representatives. 2004-2005 Dial America, Dunwoody, GA.

Marketing Sales

Outgoing calls to selective customer for sales of magazines for Mothers against Drunk Driving. Education

2000-2002 Wayne County Community College, Detroit, MI. Business Management

2003-2004 Georgia Medical Institute, ~ DeKalb Campus Atlanta, GA. Medical Insurance Billing and Coding

References: Available upon request

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