Dynamic Multi-Site Operations Leader

Ronald Morris

P O Box ***** Asheville, NC ***** +1-828-***-**** *******@*******.***

Professional Summary

Dynamic leader with 15+ years of management experience in fast-paced restaurant and operational settings. Adept at multi-site supervision, team development, and process compliance. Proven ability in P&L accountability, inventory control, and customer service excellence, ensuring consistent performance across locations. Work Experience

Taxi Driver/Dispatcher

J&J cab co. Asheville, NC

August 2007 to Present

• Coordinated efficient dispatch operations, managing inbound calls and assigning drivers based on location and availability to ensure timely passenger and package delivery

• Delivered passengers and packages safely and punctually, maintaining high customer satisfaction

• Communicated effectively with drivers via two-way radio and phone to relay critical information and updates Group Manager

Caper House Convenience Stores Greenville, SC

July 2004 to May 2007

• Supervised operations across six convenience stores, ensuring adherence to company standards in customer service, staffing, sanitation, and product availability

• Led staffing efforts including recruitment, training, and scheduling to optimize team performance

• Drove sales growth and profitability through effective inventory and operational management

• Maintained compliance with company policies and regulatory standards Technical Support Representative

Client Logic Asheville, NC

March 2000 to May 2001

• Provided remote software and networking support for a nationwide ISP, resolving technical issues efficiently to maintain customer satisfaction

• Delivered clear communication and troubleshooting guidance to clients via phone and help desk systems

• Supported operational continuity through timely problem resolution and escalation when necessary General Manager

Western Steer Steakhouse Asheville, NC

April 1989 to July 1991

• Managed daily operations of a restaurant with 20 employees, focusing on hiring, training, and developing service and management staff

• Ensured inventory control, store maintenance, and unit profitability aligned with company goals

• Delivered exceptional customer service and maintained compliance with food safety and sanitation standards

• Implemented operational improvements to enhance team performance and customer satisfaction District Manager

Denny's Restaurants La Mirada, CA

May 1979 to October 1985

• Oversaw multiple restaurant locations, maintaining high standards for customer service, food quality, and sanitation

• Recruited, trained, and developed managers and staff in company best practices to drive operational excellence

• Managed financial performance including profit and loss accountability and timely completion of administrative paperwork

• Implemented strategies to improve store profitability and customer satisfaction across the district Education

Computer Management (Microsoft Certified Systems Engineer (NT)) Asheville Technical Community College Asheville, NC June 2000 to December 2000

Electronics Engineering Technology (Associate's degree) Asheville-Buncombe Technical Community College Asheville, NC September 1993 to June 1995

Business Administration (Bachelor's degree)

Western Carolina University Cullowhee, NC

August 1965 to June 1969

Skills

Leadership Team management Staff scheduling Recruiting Training & development Customer service Operational management Profit & loss Inventory management Communication skills Organizational skills Dispatching Delivery driver experience Cash handling Compliance Certifications and Licenses

Microsoft Certified Systems Engineer (NT)

Present

Driver's License

December 2019 to Present

CompTIA (A+)

June 2000 to Present

ServSafe

CompTIA Security+

MCP

CompTIA Network+

Additional Information

Seventeen years at J&J Cab as a Taxi Driver and Dispatcher. Ten additional years of restaurant management including Krystal, Western Steer, Hardees, and KFC. In addition, I have another seven years of retail management experience in multiple retail environments including department store management with JMFields and KMart, property management and electronics management as a manager with Radio Shack.

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