IT Support Specialist & Network Technician

SYED M HAIDER

*******@*******.***

Mobile: 306-***-****

EXECUTIVE SUMMARY

Dedicated IT professional with 8 years of industry experience.

Provided technical support, Installation and Configuration of Microsoft OS, MS 365, Printers, switches, routers and other network devices.

Investigating and Solving Windows 7, 10, and 11 problems, MS 365 issues, network faults, deployment & replacement of all devices and cables.

Experience with Service now, SCCM, EPM and Power shell for the user support.

Experienced in hardware and software trouble shooting and provide Backup support.

Outstanding customer service result focused attitude, and excellent communication skills.

Experience providing IT services in Agriculture, Government, Manufacturing sectors.

EDUCATION

Microsoft Certified Professional MTA in Networking and A+

Network Administrator diploma, Trios College, ON.

Windows [2000/XP, Vista, 7, 10], Linux, MAC & DOS, Blackberry, Android

Windows Server 2008, Active Directory DS.

MS Outlook, SharePoint, MS Office, Dreamweaver, Adobe Photoshop.

Project leadership, mentoring, facilitation, technology implementation and customer service.

PROFESSIONAL EXPERIENCE

Deskside Field Analyst – Compugen (Cenovus Energy) From Sept 2023

Provide User support with Service now tickets, and Teams to resolve multiple issues in

tablets, desktops, displays, Printers and AV devices.

Resolve problems for windows 10 and 11, applications and Microsoft 365 issues.

Manage, create, and updating the tickets, interactions for minor jobs.

Imaging, installation, testing and updating of tablets and desktops.

Fixing meeting room issues, and AV equipment problems.

IT Support Specialist - HCL Canada (Suncor Energy) From June 2022 to July 2023

Provided end user support via email, chat, manage tickets to resolve the issues.

Provided Microsoft solutions, administration, maintenance and troubleshooting Windows 7, 10, and server OS, and Microsoft 365 etc.

To handle and priorities incidents and tasks in ServiceNow and resolve multiple user issues for workstations, laptops, tablets, printers, scanners, wi-fi devices, network and Internet problems, close and transfer the tickets.

To provide weekly checkup the for the meeting rooms AV equipment’s and Video conferencing systems, and enter in service now.

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Desktop Support MBI IT Services Nov 2021 – May 2022

Worked at MBO Bank project to Led the deployment of desktops and laptops. Replacement of new machines, Win 10 upgrading, installation of servers and clients all printers and scanners. Managing the inventory and assets return.

Worked at Ottawa Hospitals three locations for the upgrading and installation of workstations, replacement of parts and updating of firmware and replacement of peripheral devices.

Mar 2020 - Oct 2020

Desktop support HHE Consulting

Provided technical and backup support, and smooth running of all devices

related to Microsoft solutions including Windows 7, 10, 11, Active Directory, Microsoft 365

Use virtual machines to troubleshoot various hosted software used by the clients.

Help the clients with Microsoft solutions configuration issues, migration & etc.

Ticketing the clients’ technical problems.

Installation of MS office 365, Adobe and Antivirus, malware and other software’s.

Atos (K+S Potash) Regina, SK

May 2018 – May 2019

IT Support Tech

Provided the Imaging services for Windows 8 on the Lenovo Laptops and desktops.

Provided the installation and upgrading of MS office 365, Adobe and other software’s.

Provided the deployment services at various departments as per schedule and installed all required devices and accessories.

Worked with the returned machines and devices and to make records and wrap ups.

Best Buy, Regina, SK

June 2015 - May 2018

IT Support Associate

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Worked with Geek Squad for the Installation and upgrades on Laptops and desktops, virus and malware issues. Solved the network and internet problems.

Provided Computer Services to clients for hardware and software upgrades, network setup and virus removal.

Micro Age Computers, Regina, SK

June 2013 - April 2014

Technical Support Representative

Agrium IMAC project

Provided imaging and configuration services for 1200 new desktop computers and laptops as per site requirements.

Worked with the returned desktops, laptops, printers and other devices to check and record the status of all the equipment and back up hard drives.

Conducted onsite assessments and replaced equipment and devices at client premises.

Prepared all the equipment for shipment to the site as per pull ticket.

Provided desktop support for Windows 7 and MS Office 2010.

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