Guest Services & Front Desk Associate
Resume:
Erik Fischer
Davenport, FL *****
********@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Custodian
Walt Disney World Resort - Lake Buena Vista, FL
June 2018 to Present
Clean Restrooms, and surrounded areas assigned from day to day. Provide amenities to guests as required to. Assist guests with requests they make. Assisted housekeeping department at direction of the Executive Housekeeper.
Concierge
Walt Disney Company - Orlando, FL
April 1998 to Present
Responsibilities
Check In/Out guest's to resort, book dining experiences, sell tickets to company attractions, parks, and special events.
Accomplishments
Many cash handling awards, service awards, and appreciative letters from multiple guest's. Actual working knowledge of the vacation ownership industry. Skills Used
Computer skills (knowledge of multiple computer programs) Including (MS Works, Access, Excel, etc.) knowledge of local area, as well as knowledge of other areas the state of Florida. Ability to get guest into dining experiences at the last minute. I am good at securing guest's access to other company, and area attractions also. Good at giving detailed directions both to and from areas that the guest's want to explore, and giving tips to maximize guest's experience. At the front desk, I have had call center experience. I fielded calls from resort guests, dealing with requests for hygiene items, linens, pillows etc. I found it necessary to prioritize calls depending the severity of the guest’s situations .
Education
AAS, Hospitality and Tourism Management in Hospitality Valencia College - Orlando, FL
2003 to 2005
High school diploma or GED in General Education Diploma Bloomingdale Senior High School - Valrico, FL
August 1987 to June 1990
Skills
• Good person with guest and clients (10+ years)
• Front Desk
• Cash Handling (10+ years)
• Computer Skills (10+ years)
• Phone Etiquette
• Guest Services
• Clerical Experience
• Microsoft Outlook
• Sales
• Microsoft Word (10+ years)
• Hotel Experience
• English
• Customer Service
• Typing
• Multi-line Phone Systems
• Microsoft Excel
• Data Entry (10+ years)
• Word Processing
• Microsoft Office
• Custodial Experience
• Cleaning Experience
• Medical Terminology
• Contracts
• Hospitality
Awards
Dean's List
May 2003
Awarded for a 3.5 GPA for given semester.
President's List
August 2004
Awarded for getting a perfect 4.0 in the previous semester . Additional Information
I was awarded Dean's List (2003) and Prsident's List (2005) @ Valencia CC/ Kirkland Rd. Campus
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