Application for Procurement, Supply Chain & QA
Resume:
SHARON NJERI NDUNG’U
P.O. BOX 734**-*****
TEL: +254*********
EMAIL: **************@*****.***
PROFILE
SUMMARY
Results-driven Procurement, Supply Chain, and Quality Assurance professional with progressive hands-on experience in fast-paced e-commerce dark store operationsand public sector procurement environments. Proven ability to strengthen product quality systems, optimizeinventory control, support category performance, and improve operational compliance acrossmulti-stakeholder supply chains. Strong analyticalmindset with experience in ERP systems (SAP, Zoho, WMS), supplier coordination, and continuousprocess improvement.
Skilled in building and implementing QA frameworks from the ground up, reducing product defects, improving customer satisfaction, and strengthening accountability across procurement-to-delivery cycles. CAREER OBJECTIVE
CAREER OBJECTIVE
To advance into a high-impact role in Procurement, Supply Chain, or Quality Assurancewhere I can leveragemyoperationalexperience,data-driven decision-making, and process improvement skills to enhance efficiency, compliance, and profitability in a growth-oriented organization.
CORE COMPETENCIES
Procurement & Contract LifecycleManagement
Supply Chain Operations& Fulfillment Optimization
Quality AssuranceSystems&SOP Development
Inventory & Stock Reconciliation (High-volume environments) Category Management & Demand Planning
Vendor PerformanceManagement&Negotiation Support
ERP Systems: SAP, Zoho, WMS
Root CauseAnalysis&Continuous Improvement
LogisticsCoordination & Last-MileDeliveryControl
Compliance (PPADA, Internal SOPs, Audit Readiness) Data Analysis, Reporting&PerformanceTracking
Customer Complaint Resolution & ReturnsManagement Health, Safety & Risk Compliance
PROFESSIONAL EXPERIENCE
Gobeba Everything Ltd—Nairobi,Kenya
Junior Associate–SupplyChain&Fulfillment Officer
June 2025-Present
QUALITYASSURANCEKeyDuties&Responsibilities
● Conduct and document daily quality inspections for bottledwater and gas cylinders to ensure productsmeetrequiredsafety, hygiene, and brand standardsbefore dispatch.
● Identify and record quality issues such as leaks, damages, underfills, or broken seals, and initiatecorrectiveactionswith suppliers and store teams.
● Implement quality control procedures and visual inspection checklists that improved accuracy and consistency of product checks across all dark stores.
● Collaboratewithwarehouse, procurement, and logistics teams to ensure compliancewithQualityAssurance, storage, and transport standards—reducing product wastageand returns.
● Investigatecustomer complaintsand conduct root cause analysis to prevent recurrence and improve product handling.
● Train store and rider teamson product handling, temperaturecontrol, and safe transportation of gas cylinders and fragile items.
● Maintain daily Quality Assurance reports, track supplier performance trends, and provide actionableinsights for continuousprocess improvement.
● Drive quality awareness and ensure adherence to company policies, occupational safety, and regulatory compliance.
Key Achievements:
● Developed a standardized Quality Assurance inspection checklist that reduced product defectsand damages by over 30%.
● Enhanced customer satisfaction by improving product quality monitoring and timely feedback loops with suppliers.
● Strengthened communication between Quality Assurance and operations teams, leading to faster issue resolution and better product turnaround CATEGORYMANAGEMENT
Jan 2025 – June 2025
● Analyze historical sales, seasonality, and promotions to forecast product demand.
● Coordinatewithsalesandmarketingtorefineforecasts.
● Identify demand risks early to minimize stockoutsor excess stock.
● Managed end-to-end category operations, ensuring optimal product assortment, pricing, and stock availability.
● Conductedmarket and competitor analysis to identify trendsand opportunitiesfor category growth.
● Developed and implemented category strategies to enhance product performance and profitability.
● Collaboratedwith procurement and suppliers to ensure timely replenishment and cost efficiency.
● Monitored sales performance, prepared category reports, and recommended data- driven improvements.
● Supportedpromotional planning and campaign execution to drive sales and increasemarketshare.
● Maintained accuratecategory data, inventory alignment, and compliancewith company standards.
Gobeba Everything Ltd—Nairobi,Kenya
Intern – Supply Chain & Fulfillment
Jun 2024 –Dec2024
STOCK AND INVENTORYMANAGEMENT
● Conducted stock-taking, issuing, receiving, and reconciliation of warehouse inventory.
● Supportedquality control and order verification before dispatch.
● Coordinated rider dispatch for timely deliveries and maintainedwarehousecompliance standards.
● Processed and tracked orders using Zoho ERP, ensuring data accuracy. Nairobi County Government –CityHallAnnex,Nairobi, Kenya Intern –ProcurementDepartment
May 2023 – Jul 2023
● Participated in procurement planning by supporting user departmentswith purchase requisitionsand compliance checks.
● Assisted in preparation and advertising of tenders in linewiththePublic Procurement and Asset Disposal Act (PPADA).
● Supported tender opening processes, ensuring transparency, proper recording, and adherence to procurement procedures.
● Maintained accurateprocurement documentation and filing systems, including tender documents, bid submissions, and evaluation records.
● Assisted evaluation committeeswith preliminary compliance checks and technical/ financial evaluation documentation.
● Prepared and compiled evaluation reportsfor review and approval by relevant procurement committees.
● Supported thetender closing and award process, including notification of successful and unsuccessful bidders.
● Assisted in contract award documentation, ensuring approvals and records were properly captured.
● Coordinatedwith suppliers and internal departmentsto facilitatesmooth procurement cycle execution.
● Ensured procurement activitiescompliedwith public sector regulations, timelines, and audit requirements.
● Supported record management and audit readiness by maintaining organized and traceableprocurement files.
● Maintained accurate financial records, including tracking project expenditures, filing payment documentation, and supporting budget monitoring against approved work plans.
● Assisted in preparation and organization of financial documents for audits, reviews, and donor reporting, ensuring completeness, accuracy, and audit readiness.
● Supported procurement activities by preparing purchase requests, maintaining supplier documentation, tracking deliveries, and ensuring adherence to Kenyan procurement regulations.
● Maintained organized project files (physical and digital), including contracts, invoices, delivery notes, and approval records, in line with compliance requirements.
● Coordinated with finance, procurement, and operations teams to ensure timely processing of payments and proper documentation flow.
● Assisted project managers in scheduling activities, tracking action points, and following up on deliverables to meet project timelines.
● Prepared basic administrative and financial reports to support management decision-making.
● Ensured effective communication with internal teams and external stakeholders using professional written and verbal communication in English and Kiswahili.
● Strengthened internal controls by identifying documentation gaps and recommending improvements to administrative and financial processes EDUCATION
Bachelor of Procurement and LogisticsManagement
Chuka University, Kenya 2020 – 2024
Ongoing –CertifiedProcurement and Supplies Professional of Kenya (CPSP-K) Kenya Instituteof SuppliesManagement(KISM)
Kenya Certificateof Secondary Education (KCSE)
GitugiGirlsHigh School, Kenya 2016 – 2019
CERTIFICATIONS
● Certificatein Computer Applications
● Certificateof Participation –AnnualCareerDay
● Data Privacy Awareness Certificate
PERSONAL DETAILS
Nationality: Kenyan
Gender: Female
Languages: English, Swahili
REFERENCES
Naomi Wanjiku
Senior Teacher –GitugiGirlsHighSchool
Peter Kirui
Supervisor –CityHall,Health Department (Supply Chain)
RadcliffeWagunda
Supply Chain Associate–GobebaEverythingLtd
****************@*****.*** +254-***-***-**
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