Dependable Clinical Medical Assistant

Jaclyn Mathis

513-***-**** • ***************@*****.*** • Cincinnati,, US, 45251

I am a very personable, and dependable worker. I work well with others. I type well, and can use the keyboard to my advantage if needed too. With that being said I am able to type without having to look down at the keyboard, and get keep up with what is being said. Working in customer service/healthcare field in many different aspects has shown me that if you are just kindhearted, and just listen to the customers or patients it will make things that much better. I was a waitress for 8 and 1/2 years at the skyline. I worked as a State Tested Nursing Assistant for 4 & 1/2 years, and now as a Clinical Certified Medical Assistant for 6 months. I worked as a NON- Certified Medical Assistant for about a year and 1/2. I feel like I have made great connections with my customers and patients.

Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.

Summary

Skills • Fast learner

• Healthcare

• NURSING

• Personable

• Works well with others

• Electronic health records

• Patient education

• Medication administration

• Medical terminology

• Workflow optimization

• Team collaboration

• Problem solving

• Effective communication

• Attention to detail

• Customer service

• Adaptable and flexible

• Vital signs measurement

• Appointment setting

• Office equipment maintenance

09/2024 - Current

Certified Clinical Medical Assistant, The Christ Hospital Health Network, Cincinnati, OH

01/2024 - 09/2024

Dental Hygiene Assistant, West Chester Smile Center, Cincinnati, OH Experience

• Assisted healthcare providers with patient examinations and clinical procedures.

• Prepared and maintained examination rooms, ensuring cleanliness and readiness.

• Recorded patient histories and vital signs accurately in electronic health records.

• Educated patients on treatment plans, medications, and follow-up care instructions.

• Administered medications and vaccinations as directed by medical staff.

• Coordinated referrals to specialists, ensuring timely follow-up for patients. Supported administrative tasks, including scheduling appointments and managing patient flow.

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• Assisted dental hygienists in patient preparation and comfort during procedures.

• Sterilized and organized dental instruments and equipment for efficient workflow.

• Educated patients about oral hygiene practices and post-treatment care instructions. 09/2021 - 01/2024

Clinical Certified Medical Assistant, Trihealth, Montgomery, US 03/2021 - 09/2021

Registrar, Bon Secur, Fairfield, US

03/2017 - 03/2020

State Tested Nursing Assistant, LEC TWIN LAKES, Montgomery, US 06/2012 - 01/2018

Waitress/Manager, SKYLINE CHILI

• Managed appointment scheduling and confirmed visits to optimize office operations.

• I registered patients; by checking them in and out

• Scheduled patients when finished with appointments

• Answered phones, and would send messages to doctors

• Handled paper work

• Assisted physicians with patient examinations and medical procedures.

• Managed patient scheduling and coordinated appointments for efficient workflow.

• Managed student enrollment processes and maintained accurate records.

• Coordinated scheduling for classes and examinations across various departments.

• Ensured compliance with institutional policies and state regulations.

• Assisted in resolving student inquiries regarding academic records and admissions.

• Trained new staff on registrar functions and software systems used by Bon Secur. Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

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I help the residents get ready in the morning. For example help them get dressed and showered.

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• Sometimes help them eat. I check on them every 2 hours Listen to them see what we could do better as workers or that the place of employment can do better

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• Remind patients to take medications or nutritional supplements. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

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Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

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• I worked well with other

• And I was a trainer for new employees. When I was manager I had to handle upset customers

• And even though it was tough I never had any complaints against me.

• Managed daily operations to ensure efficient service delivery.

• Trained and supervised staff on customer service protocols.

• Coordinated schedules to optimize team performance during peak hours.

• Developed training materials for new hires on menu items and procedures.

• Ensured compliance with health and safety regulations in food handling.

• Resolved customer complaints swiftly to enhance guest satisfaction.

• Collaborated with kitchen staff to streamline order processing and communication. High School Diploma

Northwest High-School, Cincinnati, ohio

University Of CIncinnati Blue Ash, Blue Ash, ohio

Education And

Training

Certifications • Nursing Assistant

• Medical Assistant

Training Alia Healthcare, 2019, 4 weeks, Certified STNA References • Joesph Lee, Lead Detective, 513-***-****

• Stan Townsend, Owner of Skyline Chili, 513-***-****

• Tim McGee, Owner of Luxury Transportation Services, 513-***-**** Languages English

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