Compassionate Certified Home Health Aide, customer service worker

Serenity Gaines-Artis

Barrington, NJ ***** +1-856-***-**** ********.******.**@*****.***

Professional summary

• Motivated and dependable professional seeking an opportunity to contribute strong customer service, communication, and teamwork skills to a growing organization. Eager to learn, provide excellent service, and make a positive impact while continuing to develop professionally.

• Reliable and caring individual seeking a position in the healthcare field where I can use my strong work ethic, compassion, and experience serving others to provide exceptional care while growing my skills in a supportive environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Certified Home Health Aide (CHHA)

Home to Stay Home Care Solutions Cherry Hill, NJ August 2026 to Present

• Provided compassionate, respectful, and dependable care to clients in their homes while promoting comfort, dignity, independence, and quality of life.

• Assisted clients with activities of daily living, including bathing, dressing, grooming, toileting, and personal hygiene.

• Assisted with mobility, transfers, positioning, and safe ambulation while following proper safety procedures.

• Prepared meals and assisted clients with feeding while being attentive to dietary needs and preferences.

• Provided companionship and emotional support while building trusting and respectful relationships with clients and families.

• Maintained a clean, safe, and comfortable home environment through light housekeeping, laundry, and organization.

• Assisted with medication reminders and followed the care plan and instructions provided by healthcare professionals.

• Observed and reported changes in clients’ physical or emotional condition to appropriate family members or healthcare professionals.

• Communicated effectively with clients, families, caregivers, and healthcare professionals to support quality care.

• Maintained client privacy and confidentiality while demonstrating professionalism, patience, empathy, and compassion.

• Encouraged clients to remain as independent as possible while providing assistance when needed.

• Responded calmly and appropriately to client needs and unexpected situations.

• Must have great time management skills as well as being aware of sarroundings making sure to maintain attentiveness Dietary Aide

Complete Care at Kresson View Voorhees, NJ

March 2026 to April 2026

• Prepared and served meals according to physician-ordered diets and individual dietary needs.

• Assisted with meal tray assembly, portion control, and food presentation while following nutrition guidelines.

• Maintained a clean, safe, and sanitary kitchen and dining area in accordance with health and safety regulations.

• Washed dishes, cookware, and kitchen equipment while ensuring proper sanitation procedures were followed.

• Stocked food, supplies, and kitchen inventory to ensure efficient meal service.

• Worked closely with cooks, supervisors, and healthcare staff to provide quality meal service.

• Delivered meals to residents or patients in a friendly, respectful, and timely manner.

• Monitored food temperatures and followed food safety standards to reduce the risk of contamination.

• Assisted residents or patients during mealtimes when needed, providing compassionate and respectful customer service.

• Followed all facility policies, infection control procedures, and safety protocols Toddler Teacher

Primrose Schools Cherry Hill, NJ

October 2025 to January 2026

• Planned and implemented age-appropriate learning activities that supported children’s cognitive, social, emotional, and physical development.

• Created a safe, nurturing, and engaging classroom environment for toddlers.

• Supervised children throughout the day, ensuring their safety and well-being at all times.

• Assisted with daily routines, including meals, diapering, potty training, handwashing, and nap time.

• Encouraged positive behavior through patience, consistency, and positive reinforcement.

• Fostered children’s language, communication, and social skills through interactive play, reading, music, and hands-on activities.

• Observed and documented each child’s progress and developmental milestones.

• Maintained open, professional communication with parents and guardians regarding children’s daily activities and progress.

• Sanitized classrooms, toys, and learning materials while following health and safety regulations.

• Collaborated with fellow teachers and staff to create a supportive, inclusive learning environment. Door to Door Sales Representative

Home Genius Exteriors Cherry Hill, NJ

August 2025 to October 2025

• Built strong rapport and positive relationships with customers through friendly, professional, and respectful communication.

• Approached potential customers door-to-door to introduce products and services, explain benefits, and answer questions.

• Provided excellent customer service by listening to customers’ needs, addressing concerns, and offering solutions that best suited them.

• Developed trust and maintained a positive attitude when interacting with people from diverse backgrounds.

• Used strong communication and interpersonal skills to confidently present information and engage customers.

• Followed up with potential customers and maintained professional relationships to encourage customer satisfaction and retention.

• Handled customer questions and concerns with patience, professionalism, and problem-solving skills.

• Worked independently while managing daily goals, schedules, and assigned territories.

• Demonstrated persistence, reliability, adaptability, and strong time-management skills in a fast-paced environment.

• Consistently represented the company in a professional manner while working toward individual and team sales goals. Dominos insider/assistant manager

Domino's Glendora, NJ

May 2025 to June 2025

• Assisted with daily store operations and helped maintain a fast, organized, and customer-focused environment.

• Provided friendly and professional customer service while taking orders, answering questions, and resolving customer concerns.

• Prepared food according to company standards while maintaining cleanliness, sanitation, and food-safety procedures.

• Trained and supported team members with daily tasks, customer service, food preparation, and store procedures.

• Assisted with opening and closing duties, including cleaning, stocking, cash handling, and securing the store.

• Managed multiple responsibilities in a fast-paced environment while maintaining accuracy and efficiency.

• Helped monitor inventory and restock supplies to keep daily operations running smoothly.

• Supported management with supervising employees, assigning tasks, and ensuring work was completed properly.

• Handled cash transactions and helped maintain accurate cash registers and financial procedures.

• Demonstrated strong teamwork, communication, dependability, and leadership skills.

• Maintain appropriate attention to orders in the oven, as well as preparing the food while answering the phone and providing positive customer service experience

Chick-Fil-A Team Member

Chick-fil-A Restaurants NJ

June 2024 to December 2024

• Provided exceptional customer service by greeting guests, taking orders, and ensuring a positive dining experience.

• Prepared food and beverages according to company recipes, quality standards, and food safety procedures.

• Operated the cash register and accurately processed cash, credit card, and mobile payments.

• Maintained a clean, organized, and sanitary dining area, kitchen, and food preparation stations.

• Worked efficiently in a fast-paced, team-oriented environment to meet customer demand and service goals.

• Restocked food, beverages, condiments, and supplies to support daily operations.

• Followed health, safety, and sanitation guidelines while handling food and operating kitchen equipment.

• Assisted with opening and closing tasks, including cleaning, stocking, and organizing work areas.

• Resolved customer concerns professionally and courteously to promote customer satisfaction.

• Demonstrated strong communication, teamwork, reliability, and time management skills while consistently delivering high-quality service.

McDonalds Crew Member

McDonald's Magnolia, NJ

July 2023 to September 2023

• Delivered friendly and efficient customer service in a fast-paced restaurant environment.

• Operated cash registers and processed cash, credit card, and mobile payments accurately.

• Prepared food and beverages according to company recipes, quality standards, and food safety guidelines.

• Maintained cleanliness and sanitation of the dining area, kitchen, food preparation stations, and restrooms.

• Stocked food, beverages, and supplies to ensure smooth daily operations.

• Worked collaboratively with team members to complete orders accurately and meet service time goals.

• Followed health, safety, and sanitation regulations while handling food and operating kitchen equipment.

• Assisted with opening and closing duties, including cleaning, stocking, and organizing work areas.

• Resolved customer concerns professionally to ensure a positive dining experience.

• Demonstrated reliability, flexibility, and the ability to multitask under pressure while maintaining high-quality service. Crew Cleaner

Olivaire cleaning Clayton, NJ

February 2021 to March 2023

• Performed routine, deep, and move-in/move-out cleaning for residential clients.

• Swept, mopped, vacuumed, dusted, and sanitized all living areas, kitchens, bathrooms, and bedrooms.

• Cleaned and disinfected high-touch surfaces using approved cleaning products and sanitation procedures.

• Worked efficiently as part of a team to complete cleaning assignments on schedule while maintaining high-quality standards.

• Restocked cleaning supplies and maintained equipment to ensure readiness for daily assignments.

• Followed health and safety guidelines when handling cleaning chemicals and equipment.

• Paid close attention to detail to ensure homes were cleaned thoroughly and met client expectations.

• Communicated professionally with clients and team members to address special requests and ensure customer satisfaction.

• Assisted with organizing and maintaining a clean, welcoming environment in clients’ homes.

• Demonstrated reliability, punctuality, and a strong work ethic while consistently providing excellent service. Education

Cosmetology (High school)

Camden county technical school Camden county technical school September 2022 to June 2025

High school diploma

Camden county technical schools Berlin, NJ

January 2022 to June 2025

Skills

Toddler care Geriatric nutrition Cleaning Patience and understanding Customer service Caregiving Hospitality Patient care assistance Kitchen hygiene Assisting with ADLs House cleaning assistance Bathing assistance Care documentation In-person customer service Promotional sampling Strong communication skills Patient transfer methods Home health Medication reminders and support Home care Meal preparation and feeding assistance Computer operation POS systems Food and beverage product demonstrations Mobility assistance Time management Infection control and safety procedures Organizational skills Sanitation Non-alcoholic beverage preparation Ability to follow instructions Writing skills In-home healthcare experience Meal assistance Use of medical or care equipment Working with seniors Serving clients Record keeping and documentation Languages

English

Certifications and licenses

Certified Home Health Aide

July 2026 to November 2027

Cosmetology License

May 2026 to September 2026

Driver's License

Additional information

References are available upon request.

Contact this candidate