Phelbotomy

Brenda Milliner

**********@*****.*** 216-***-**** CLEVELAND, OH 44125

WORK EXPERIENCE

Sales Associate Tim Lally Chevrolet

**** - **** • Warrensville Heights, OH

Helped customers locate products and checked store system for merchandise at other sites. Engaged with customers to build rapport and loyalty. Prepared merchandise for sales floor by pricing or tagging. Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives. Provided positive first impressions to welcome existing, new and potential customers. Fulfilled orders and sourced products to meet rigorous customer delivery schedules. Enhanced product presentation and promotional material displays, working alongside retail representatives. Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers. Trained and developed new hires in company processes, product knowledge, customer service and selling techniques. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Educated clients on current promotional offerings and products using persuasive selling tactics. Increased sales by offering advice on purchases and promoting additional products. Maintained records related to sales, returns and inventory availability. Automotive Finance Manager Tim Lally

2020 - 2024

Monitored pipelines to track and log status of loans. Helped college students obtain financial aid through loan programs. Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans. Proactively identified solutions for customers experiencing credit issues. Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing. Established plans and payoffs for customers' loans, prioritizing control of overall costs. Supervised loan personnel and motivated to maintain customer service and performance standards. Explained very technical financial information to applicants in easy-to-understand language. Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales. Compiled closing packages for drafting and presentation accuracy. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record. Successfully maintained clean, valid driver's license and access to reliable transportation. Onboarded new temps by entering employee information into systems. Worked within applicable standards, policies and regulatory guidelines to promote safe working environment. Resolved conflicts and negotiated mutually beneficial agreements between parties. Adhered to social distancing protocols and wore mask or face shield. Actively listened to customers' requests, confirming full understanding before addressing concerns. Perform Venipuncture: Skillfully collect blood samples from patients using various techniques, ensuring patient comfort and safety. Prepare Samples: Label and process blood specimens accurately for laboratory testing, adhering to strict protocols to maintain sample integrity. Patient Interaction: Communicate effectively with patients to explain procedures, answer questions, and alleviate anxiety, ensuring a positive experience. Maintain Equipment: Ensure that all phlebotomy equipment is properly sterilized, maintained, and in good working condition before and after procedures. Record Keeping: Accurately document patient information, collection details, and test requisitions in compliance with healthcare regulations and standards. Adhere to Safety Protocols: Follow infection control and safety guidelines, including the use of personal protective equipment (PPE) and biohazard waste disposal. Collaborate with Healthcare Team: Work closely with nurses, physicians, and laboratory staff to ensure efficient patient care and accurate test results. Manage Inventory: Monitor and restock phlebotomy supplies and equipment as needed to ensure uninterrupted service delivery.

EDUCATION

University of Phoenix

June 2015 Associates, Associates Of Arts: Medical LICENSES & CERTIFICATES

Finance Certification May 2022

Fidelity Investment

NOTABLE SKILLS

Training Customer Service Sales Loss Prevention Credit Histories Inventory Management POS Transactions Venipuncture Onboarding Specimen Processing