Scrum Master Coach and Servant Leader

MICHAEL L MCGINN

MBA, A-CSM, CSM, SSM

SCRUM MASTER COACH SERVANT LEADER

803-***-**** *********@*****.*** linkedin.com/in/michaellmcginn

Scrum Master with over 7 years of experience with an ability to identify opportunities for improved efficiency and a track record of building effective cross-functional teams. Dedicated to serving all team members by promoting self-reliance and removing impediments to ensure success. Experienced leading by example and with an appreciation and respect for the talents and contributions of others. My goal is to apply my experience and leadership with an industry leader, committed to making a positive impact on the community and the world at large.

CERTIFICATIONS

Advanced Certified Scrum Master (A-CSM), Scrum Alliance

Certified Scrum Master (CSM), Scrum Alliance

SAFe Scrum Master (SSM), Scaled Agile

Lean Six Sigma, Green Belt, University of Alabama Huntsville

Security Clearance, Secret

RELEVANT WORK EXPERIENCE

Koniag Government Services

Defense Commissary Agency, Remote, USA February 2026 - Current

Scrum Master

Set up team JIRA page from scratch and acted as administrator for all updates and optimizations.

Created training modules on Agile and Scrum topics. I led several group learning sessions to ensure synchronization and understanding.

Connected with team members on an individual basis for individual coaching regarding Scrum and Agile topics.

Acted as a team advocate to ensure needs were met and blockers were clear.

Facilitated all traditional Scrum ceremonies to ensure adherence to agree upon topics and push for results in a timely manner.

Worked with leadership team to outline success factors for the team and develop a plan to meet those goals according to the agreed upon timeline.

Facilitated discussions on process improvement initiatives and tracked the progress and implementation of the deliverables.

Facilitate cross team collaboration.

Koniag Government Services

USDA – FEMA Hermits Peak, Remote, USA March 2025 – January 2026

Scrum Master

Facilitated daily stand-ups, backlog refinement, sprint planning, post-sprint metrics reviews, and retrospectives for the combined project team.

Served as the JIRA system subject matter expert and administrator for the project.

Removed impediments to workflow and facilitated communication between the development team and the business stakeholders.

Managed project backlog and worked with product owners to organize work into sprints according to team capacity.

Coached team and business on Agile and Scrum concepts.

Supported continuous improvement initiatives based on retrospectives and updated sprint metrics by maintaining actionable list of tasks.

Identified and tracked dependencies that could slow or block progress.

Facilitated a cross-functional environment between contractors, representation from FEMA, and representation from the USDA.

Supported the development team in getting answers from stakeholders, working through system issues, and coaching them through process concerns.

Koniag Government Services

US Army EBS-C, Remote, USA April 2024 – March 2025

Scrum Master

Orchestrated workload planning and capacity management for Agile teams, ensuring optimal resource allocation and alignment with project timelines, resulting in consistently on-time project deliveries.

Proactively identified and resolved impediments hindering team productivity, leveraging strong problem-solving skills and fostering a collaborative environment.

Facilitated collaborative decision-making processes between stakeholders and development teams, ensuring clear communication and alignment on project goals

Facilitated Agile ceremonies to drive continuous improvement and foster an environment of collaboration and innovation.

Collaborated with Product Owner to foster relationship between the team and the business and ensure that the backlog continued to be healthy with defined and prioritized stories and features.

Worked with outside teams, on an adhoc basis, to collaborate and coach on Scrum and Agile topics or themes.

Maintained and reported team metrics to leadership to ensure transparency and drive improvement efforts.

Centene, Remote, USA August 2023 – March 2024

Sr. Scrum Master

Orchestrated Agile ceremonies (daily Scrum meetings, sprint planning sessions, sprint reviews, and retrospectives) to foster alignment and seamless communication among team members and stakeholders.

Facilitated meetings to unblock development and ensure stories flow through the workflow.

Utilized Jira boards to manage work progress, including starting and stopping sprints.

Collaborated with Dev and Product Managers to define and track Agile metrics for each sprint to ensure success in the AWS environment.

Championed continuous improvement by identifying roadblocks and recommending solutions.

Promoted team accountability, meeting discipline, and commitment fulfillment.

Contributed to successful PI Planning sessions for the Provider RTR team, aligning goals with overall program objectives.

Collaborated with cross-functional teams to break down epics into features and user stories during PI Planning.

Identified dependencies and established clear ownership between teams within the Agile Release Train (ART) during PI Planning.

Supported the Product Owner in prioritizing initiatives and defining Program Increment (PI) objectives during PI Planning.

Provided guidance and mentorship to team members in embracing the Scrum process and SAFe principles, empowering them to become self-sufficient.

Collaborated with fellow team leaders to strategize long-term roadmaps that harmonized organizational objectives with team goals.

Enhanced Scrum practices through leadership in educational sessions, ultimately elevating overall velocity and team satisfaction.

Successfully managed multiple concurrent projects, prioritizing tasks and adhering to Agile principles and best practices.

Comcast Business, Denver, Colorado June 2022 – August 2023

Scrum Master

Facilitated daily Scrum meetings, sprint planning, sprint reviews, and retrospectives, ensuring alignment and communication across all team members and stakeholders.

Coached team members in the Scrum process and SAFe principles to become self-reliant.

Participated in and facilitated Program Increment (PI) and sprint planning processes, ensuring team commitment to delivery.

Led projects to modernize supply chain inventory control data using Oracle EBS.

Monitored and tracked PI milestones, proactively identifying and addressing potential impediments to success.

Collaborated with other team leaders for long-term roadmap planning, aligning organizational goals with team objectives.

Improved Scrum practices by leading educational sessions for team members that increased overall velocity and team satisfaction.

Practiced servant leadership by utilizing military background to establish clear goals, objectives, and expectations for team members, resulting in a 100% completion rate of all sprints and project deliverables.

Managed multiple projects simultaneously, balancing priorities and timelines, while ensuring adherence to Agile principles and best practices.

Improved the level of team collaboration by promoting trust, integrity, and commitment of the individual members of the team.

Comcast (Mountain West Region), Denver, Colorado January 2019 – June 2022

Scrum Master Business Analyst III

Transitioned, taught, and led software development team in Agile methodologies from a traditional waterfall approach.

Guided team tasked with building and implementing a new web/mobile application to be used for inventory accountability and replenishment. This occurred over multiple iterations and deployments which ultimately led to streamlined savings of $40k per quarter.

Coached multiple teams on efficiency, lean, Agile, and Scrum processes.

Guided team in the integration and optimization of Oracle EBS for supply chain solutions.

Leveraged previous experience as a teacher to develop effective training programs for new hires and team members, resulting in a seamless integration into Agile methodologies.

Facilitated between product owners, development teams, and other stakeholder, ensuring clear communication and collaboration throughout the sprint lifecycle.

Collaborated with team members both in office and offshore to create a cohesive environment committed to ongoing success.

Ensured the released deliverables met quality standards defined by the team, adhering to the acceptance criteria and the definition of done.

Managed the integration of multiple software systems to increase productivity and remove waste.

Lead cross-functional teams with the implementation of new systems and processes guided by Agile principles.

Streamlined business operations by implementing reporting that increased visibility of over $300M worth of inventory.

ADDITIONAL EXPERIENCE

Colorado National Guard, Aurora, CO

National Guardsman March 2018 – Present

Dish Network, Denver, Colorado

Business Analyst November 2017 – January 2019

US Army, Huntsville, AL

Logistics/Operations Clerk January 2014 – November 2017

Easley High School, Easley, SC

Educator/Coach March 2011 – June 2013

EDUCATION

Northeastern University, Boston, MA October 2015 – November 2017 Master of Business Administration

Furman University, Greenville, SC September 2006 – May 2010 Bachelor of Arts in Education

SKILLS

Team Building

Facilitation

Coaching

Software Development Life Cycle (SDLC)

Process Management

Lean Six Sigma

Scrum Framework

Kanban

JIRA

Confluence

Microsoft Office Suite

Tableau

AWS

Oracle EBS

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