Customer Success & Client Support Specialist
Resume:
SHERI L. FULLER
Grimes, IA • 515-***-**** • *****.********@*****.***
CUSTOMER SUCCESS CLIENT SUPPORT RELATIONSHIP MANAGEMENT ADMINISTRATIVE COORDINATION
PROFESSIONAL SUMMARY
Experienced customer-focused professional with 30+ years of experience building relationships, providing individualized support, coordinating activities, managing detailed information, and helping people navigate questions and challenges. Strong background in education, higher education, student services, financial aid, and online learning environments. Skilled at communicating clearly with diverse individuals, managing multiple priorities, maintaining accurate records, researching information, coordinating schedules and activities, and learning new technology quickly. Dependable, organized, detail-oriented, and experienced working independently in digital and remote environments. CORE COMPETENCIES
Customer Service & Client Support • Relationship Management • Administrative Coordination • Written
& Verbal Communication • Research & Information Gathering • Scheduling & Coordination • Follow-Up
• Data Entry & Recordkeeping • Digital Communication • Problem Solving • Attention to Detail • Microsoft Office • Google Workspace • Online Platforms • Database Systems • Remote Collaboration PROFESSIONAL EXPERIENCE
DALLAS CENTER–GRIMES COMMUNITY SCHOOL DISTRICT — Grimes, IA Business, Computer Science & Special Education Educator 2015–Present
● Build positive, professional relationships with students, families, colleagues, and community members while providing individualized support and guidance.
● Manage multiple priorities, schedules, deadlines, documentation requirements, and daily activities in a fast-paced environment.
● Respond to questions and concerns professionally, research information when necessary, and communicate clear and appropriate solutions.
● Coordinate classroom activities, projects, events, schedules, and technology-based learning experiences.
● Maintain accurate records and documentation while handling confidential student information.
● Adapt communication and support strategies to meet the needs of individuals with different backgrounds, goals, and levels of experience.
● Utilize Microsoft Office, Google Workspace, learning management systems, and other digital tools to organize information and communicate effectively.
● Coach and mentor student-athletes, providing individualized guidance, encouragement, goal-setting, accountability, and support.
DES MOINES AREA COMMUNITY COLLEGE — Des Moines, IA Financial Aid Specialist / Student Accounts 2010–2015
● Provided personalized service to students and families by answering questions, researching concerns, and explaining complex information in a clear and understandable manner.
● Managed multiple student cases simultaneously while maintaining accurate records, documentation, deadlines, and follow-up activities.
● Reviewed student records and documentation for completeness and accuracy and resolved discrepancies when identified.
● Researched financial aid policies and procedures to determine appropriate solutions to individual student situations.
● Coordinated with Financial Aid, Registrar, Student Accounts, and other departments to resolve student concerns efficiently.
● Maintained confidential student and financial information in accordance with institutional policies and FERPA requirements.
● Assisted students with payment plans and financial options while providing professional, solution-focused customer service.
● Utilized Banner, financial aid systems, Microsoft Office, and other databases to document information and manage student records.
● Communicated with students through phone, email, written correspondence, and in-person interactions.
UNIVERSITY OF PHOENIX — Online
Adjunct Instructor 2009–2016
● Provided personalized support and communication to adult learners in a fully online environment.
● Responded to student questions through digital communication platforms and provided timely guidance and feedback.
● Managed multiple students, assignments, deadlines, and communication requirements independently.
● Used online learning systems and digital tools to organize information and maintain accurate student records.
● Helped students navigate course expectations and resolve academic concerns while maintaining a professional and supportive relationship. WILLIAM PENN UNIVERSITY — West Des Moines, IA
Academic Advisor 2002–2004
● Provided individualized academic guidance and support based on student goals, needs, and degree requirements.
● Developed academic completion plans and helped students navigate university procedures and requirements.
● Coordinated with Admissions, Registrar, and Financial Aid departments to resolve student concerns.
● Maintained accurate student records and documentation.
● Built trusted relationships with students through consistent communication and follow-up. WILLIAM PENN UNIVERSITY — West Des Moines, IA
Financial Aid Counselor 1999–2001
● Counseled students and families regarding financial aid options, application requirements, deadlines, and university procedures.
● Responded to questions and provided clear explanations of complex information.
● Maintained accurate student records and financial aid documentation.
● Delivered presentations and informational sessions for students and families. EDUCATION
Master of Science, Psychology — University of Phoenix Master of Arts, Education — Adult Learning & Distance Education — University of Phoenix Bachelor of Arts, Music Education — William Penn College Associate of Science, Business Administration — Des Moines Area Community College ADDITIONAL EXPERIENCE
32 Years of Coaching & Student-Athlete Mentoring
● Coach and mentor student-athletes, providing individualized encouragement, goal-setting, accountability, communication, and problem-solving support.
● Develop strong relationships while helping individuals work toward personal and team goals.
● Coordinate schedules, activities, events, and team responsibilities while managing competing priorities.
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