Sr. Technology Program Manager

SANDEEP KUMAR KARUMURU, PMP®, CSM®

Mobile: +1-408-***-**** Email: *******.********@*****.***

EXECUTIVE SUMMARY

Technical Program/Delivery Manager with 15+ years leading digital commerce, telecom, banking, and logistics initiatives across Fortune 500 and global enterprises (T-Mobile, State Farm, Caterpillar, Subway). PMP® and CSM® certified, with an agile-first approach to shipping AI-driven automation, platform modernization, and cross-functional delivery at scale. Proven record of driving measurable business outcomes — including multimillion-dollar cost savings, double-digit gains in customer retention, and modernization of legacy platforms to microservices architectures. Known for bridging technical execution and business strategy, managing distributed onshore/offshore teams, and keeping delivery on track across parallel, time-sensitive workstreams. CORE SKILLS

Technical Program & Product Management • Agile/Scrum & SAFe Delivery • AI-Driven Process Automation • Release & Defect Management • Cross-Functional & Distributed Team Leadership • Stakeholder & Executive Communication • Backlog Grooming & Sprint Planning • Risk & Issue Escalation • Legacy-to-Microservices Modernization • Data Migration & Governance • Vendor & Onshore/Offshore Coordination • Azure DevOps, Jira, MS Project PROFESSIONAL EXPERIENCE

T-Mobile USA Bellevue, WA (Remote) Nov 2025 – Present Sr. Technical Delivery Manager

• Lead delivery of the Single Common Promo Intake (SCPI) initiative, driving AI-powered automation for promotion creation and updates that significantly reduces manual effort for the Operations team.

• Drive defect resolution across production, development, and release tracks, coordinating E2E test automation across Products, Promotions, CMUI, and Cart & Checkout modules to protect release sign-off timelines.

• Perform root-cause defect analysis to streamline onshore/offshore development handoffs and shorten resolution cycle time.

• Orchestrate multiple concurrent scrum workstreams — balancing confidential, time-sensitive projects, NPI launches, and production defects — to keep parallel release tracks on schedule.

• Facilitate BRT deployments for hotfixes, fast-follows, and back-merges, and manage non-prod deployment requests supporting enterprise-wide testing needs.

• Partner with Product and Delivery Owners to manage team workload, capacity, and shifting priorities across the Digital Commerce Domain (DCD).

T-Mobile USA Bellevue, WA (Remote) Nov 2021 – Nov 2025 Sr. Technical Program Manager – Offers

• Owned end-to-end product/program management for the digital offers delivery team, driving the full promotion lifecycle across T-Mobile, T-Mobile Home Internet (HINT), and Metro by T-Mobile.

• Assessed digital feasibility from requirements through post-launch support across T-Mobile.com, myTMO, Web, TMO App, and Retail channels.

• Directed device and service promotions from feasibility through launch, building the intake pipeline that powered upcoming Digital Commerce Domain offers.

• Partnered with Enterprise Technology Solution Leads, business owners, and DCD Operations to configure customer-facing promotions and ensure flawless execution.

• Monitored steering updates and translated resulting requirement changes into new/updated promotion intake for BAU operations handoff.

• Compiled and presented promo intake data to DCD leadership, surfacing tech-debt opportunities that shaped development team roadmaps.

• Coordinated NPI device launches across multiple manufacturer release cycles, ensuring seamless execution of holiday and seasonal promotional campaigns.

Subway Milford, CT (Remote) Aug 2021 – Sep 2021 Technical Program Manager

• Managed and implemented the Menu Manager and 3PD Services programs.

• Led cross-functional teams to build and deploy Auto-Publish capabilities, enabling franchisees to push store-level changes instantly.

• Drove proactive risk mitigation and coordinated roadmap handoffs across the organization. Caterpillar Peoria, IL (Remote) Nov 2020 – May 2021 Program Manager / Project Manager IT 3

• Managed cross-functional program delivery spanning multiple teams, partnering with tech leads, engineering leads, and domain owners to define features for the Data Hub team.

• Partnered with business and IT stakeholders to drive projects to successful completion.

• Built, decomposed, and prioritized backlog features, quantifying effort via story points.

• Led distributed remote teams supporting Engineering Maturity, Subscription Management, and PLF/PLM initiatives.

• Ensured production data readiness in collaboration with data designers, modelers, engineers, and the metadata team.

• Led data migration from Subscription Management 2.0 to 3.0, improving dealer subscription capabilities.

• Escalated risks, issues, and decisions via Azure DevOps to keep leadership informed and unblock delivery.

• Facilitated scrum ceremonies — sprint planning, daily standups, retrospectives, and sprint reviews — and reported status and product increment demos to executive leadership.

State Farm, Enterprise Technology Richardson, TX Oct 2018 – Oct 2020 Project Manager / Product Owner

• Built and continuously groomed product backlogs in partnership with scrum teams.

• Delivered feature updates across web and mobile banking applications, including Open an Account, Balance & Statements, Fund Transfers, Deposit Check, and ATM Finder.

• Led modernization of the legacy OAC/CeB/PUVVN banking platform from monolithic to microservices architecture, improving customer acquisition and retention through a faster, smoother user experience.

• Developed test strategies and cases spanning smoke, sanity, integration, functional, regression, and UAT testing for web and mobile applications.

• Managed migration of customer data from legacy systems and vendor tools into modernized applications.

• Resolved 2,000+ production incidents affecting State Farm Bank's web and app platforms, partnering with the care team to deliver a smooth digital banking experience.

• Operated fluidly across Project Manager, Product Owner, and Scrum Master roles — covering feasibility studies, PI/sprint planning, relative sizing, and execution.

Integrity Logistics (T) Ltd. Tanzania May 2013 – Jun 2015 Project Manager

• Led end-to-end PM oversight for 5 enterprise-wide implementations, gathering requirements directly from end users, stakeholders, and sponsors.

• Delivered the Online Cargo Management System (OCMS), enabling clients to place orders and schedule pickups online across 150+ locations in 7 countries.

• Spearheaded a fleet management project installing GPS tracking on 1,500+ trucks, cutting per-fleet costs by 29% — approximately $10M in annual savings.

• Directed 5 Shipment Tracking System (STS) projects that lifted customer retention by 30%.

• Achieved a 90% on-time completion rate across all delivered projects.

• Led the Loading Plan Application (LPA) project, automating scheduled fleet movement and actions.

• Partnered with Dev Leads, Systems Managers, and Architects to build technology blueprints and Requirements Traceability Matrices (RTM), validating project scope.

• Introduced Scrum and Kanban pilot projects to manage competing priorities, applying DevOps best practices across implementations.

Sri Datta Pvt. Ltd. India Apr 2006 – Jul 2010

Project Coordinator

• Built cost-benefit analyses and ROI assessments to guide IT project investment decisions.

• Translated business needs into technical requirements, aligning developers with project goals and scope.

• Facilitated communication between PMs, sponsors, project teams, and business stakeholders.

• Defined and sequenced project activities, building work breakdown structures with cross-functional teams.

• Presented project status to PMs, executive leadership, and steering committees.

• Managed project schedules, timelines, and milestones via Gantt charts in MS Project. EDUCATION

• M.S. in Project Management — Northeastern University, Boston, MA (2018)

• Graduate Certificate in Supply Chain Management — D'Amore-McKim School of Business (2016)

• B.B.A. — Manav Bharti University, Solan, Himachal Pradesh, India (2013) PROFESSIONAL CERTIFICATIONS

• Project Management Professional (PMP®) — PMI, Credential #2043177 (Active since 2017)

• Certified ScrumMaster (CSM®) — Scrum Alliance, License #000801667 (Active since 2018) AFFILIATIONS

• Scrum Alliance, Agile, Product Management, and Lean Six Sigma groups

• Project Management Institute (PMI), Mass Bay & Silicon Valley Chapters

Contact this candidate