Remote Client Services Coordinator
Resume:
Denise Sherrod
P.O. Box *****
Tampa, Florida ***89
EXPERIENCE
**/****- *******: Potter’s House Deliverance Tabernacle-Tampa Florida
Potter’s House Community Development-Tampa Florida
Administrative Director
Provide a variety of advance clerical for the support, organizational structure, guidance for the engineering and success for all the departments of the company and business. Maintain basic manuals and file system; review forms, documents and other material for accuracy and completeness; weekly monitoring of departments spending to keep within budget; completed inventory to prevent unnecessary purchase; maintain master calendar of all activities and event taking place and ensure calendar and schedules are accurate and updated; ensure that communication is accurate for staff, employee and volunteers; ensured company and business records are properly maintain, updated and secured; develop policies to guide organizational and operational behavior of the company and the business; direct weekday operation of the company and business office; ongoing review and oversight of administrative functions procedures & policies; prepare recommendations for improvement as needed; ensure, maintain and review all required insurance are in place, including workers comp, general liability, auto and health; maintain neat and orderly filing of all business documents; maintain weekly reports; scheduled meetings and arrange appointments; maintain and update database for members, employees, staff, volunteers, guest and business partners; perform other clerical duties such as photocopying, ordering and issuing supplies and sending, receiving, sorting and distributing mail; maintain custody of supplies and other property; type forms, letters, memos, notices, schedules and other documents; train, provide guidance and review work of employees, staff and volunteers for completeness and accuracy, provide assistance to staff, maintain employee’s attendance and leave records. Maintain and update employee’s personnel files.
09/2020-07/2021: Wayfair-Tampa Florida
Remote Call Center Customer Service Rep
Provided customer service experience to resolve customers issues; Troubleshooted and resolved customer service inquiries while building a connection with the customer to make them feel welcome; Navigate multiple software applications and tools in order to process resolutions for customers; manage day to day operations; Provide excellent customer satisfaction to achieve, efficiency metrics, and meet customer resolution targets; Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines.
09/2008-09/2011 Potter’s House Community Development-Tampa Florida
Program Coordinator
Supervise the daily operation of the Basic Center Program for Runaway and Homeless Youth (RHY). Conduct training session for staff. Arrange for specialized training from outside persons (CPR, First Aid etc.). Supervise the activities of the staff, volunteers and clients. Coordinate aftercare services. Hire, fires and evaluate staff members. Ensure that all records of employees, clients and volunteers are current and meet the requirement the Family and Youth Service Bureau. Admission of RHY to the basic care program. Ensure that monthly reports and service plans are completed timely. Attend meetings and training.
07/2007-09/2008 Willis of Florida – Tampa Florida
Associate Client Manager
Assisted the Senior Client Manager to provide quality service to commercial customers,
including needs assessments, customer inquiries regarding insurance coverage, claims and endorsements as well as policies, marketing, and ongoing service for both new and renewal clients.
Technical Assistant
Assist the IT Department with implementation of new system for the company
Set up clients, customers & associates information into Nexsure System
Enter entire books of business into Nexsure System
Assists the New Business Director on all new business prospects
Liaison between IT Department and associates in correction of problems and errors that occurs within the system
02/1988-07/2007 Brown & Brown, Inc. – Tampa Florida
Underwriter
Review and approve applications for professional liability insurance for attorneys (professional liability program)
Review and approve applications for insurance for used car dealerships (commercial liability program)
Accept or decline risks according to carrier guidelines
Provide proposal quotations if risks are acceptable
Issue policies on all quotes once action have been determine to effect the process
Review and approve all requests for endorsements and cancellations
Advise agents of any conditional acceptance and answer any questions on policy coverage
Verify premiums, prepare weekly reports & and provide clients with good Customer Service
Accounting Clerk
Assign customer/producer numbers to new accounts
Set up checks and deposit checks into company accounts
Provide customer maintenance on policies
Invoice/bill customer accounts
Mail out statements
Rating Clerk
Calculate premiums by using rates, formulas & charts
Complete input documents for data entry into system
10-key
Assist Underwriters
Policy Processor
Data Entry
Assemble and mail out quotes and policies
Mail computer generated reports to agents
Provide other miscellaneous clerical duties
1119/87-028/1988 Meritor Credit Corp. – Tampa Florida
File Clerk
Mail-open, date stamp and match to appropriate files and distribute
Pull files as needed for other associates
File correspondences into appropriates files
Answer phone calls
Education
Central Insurance School – Certified Professional Service Representative (440-License)
Jefferson Adult and Community School – General Line (2-20) License Study
Brewster Henry Vo-Tech – WordPerfect/Word Processing (Certificate)
American Business Institute – Business Administration (Certificate)
Tampa Bay Voc-Tech High School – Diploma
Achievements
Various certificates of completion for different classes & seminars and certificates for continuing education.
Skills
Solid Organizational, Communication & Research Skills, Time Management, Ability to Multi-Task, All Administration and Customer Service Skills, Problem Solving, Positive Impersonal Skills, Dependable, Accountable, and a Team Player.
References
Available upon request
Contact this candidate