Data Entry, Customer Service

Kimberly A. Weston

Burnet, Texas ***** 512-***-**** *******@*****.***

Professional Summary

Dedicated, honest, and highly motivated professional with a comprehensive background spanning skilled trades, utility operations, office management, banking, and customer service. Proven ability to handle physical operations, technical water treatment, complex administrative tasks, team supervision, and high-level customer relation management. Core Competencies & Skills

● Customer Service & Relations: High focus on customer satisfaction, relation management, complex issue resolution, returns, clear communication, and customer education.

● Store & Warehouse Operations: Inventory control, ordering, processing purchases

(in-store, delivery, warehouse), dock loading/unloading, employee scheduling, hiring, termination, store meetings, and safety training.

● Administrative & Clerical: Data entry, typing, till reconciliation, financial handling, and proficiency in standard business software applications.

● Technical & Trade Skills: Water plant operations, water distribution, system maintenance, plumbing rough-in/top-out/finals, soldering, pipefitting, and equipment conversion/installation.

Professional Experience

Licensed Plumber Lakeland Plumbing

Burnet, Texas 2014 – Present

● Earned and maintained a Tradesman Plumbing License ensuring full compliance with state and local regulations.

● Executed complete plumbing operations: groundwork (rough-in), top-out (wall running, cabinets, ceiling overhead), and finals (installing fixtures from low-end to high-end).

● Worked extensively with PVC pipe/fittings, copper pipe/fittings, CPVC pipe/fittings, and PEX pipe/fittings; highly proficient in soldering.

● Installed system distribution lines including PVC trunk lines, Copper and PEX water lines in the ground, through the slab, and up to top-out fixtures.

● Installed and serviced diverse equipment: hose bibbs, standard/tankless water heaters

(including LP conversions, venting, and valving), water softeners, under-counter insta-hot heaters, R.O. systems, disposals, ice machines, dishwashers, washing machines, dryers

(NG to LP conversions), ranges/cooktops (NG to LP conversions), BBQ pits, refrigerators, and all associated valving.

● Consulted with customers on design layout, ground layout, and internal plumbing layouts in walls, ceilings, and floors; coordinated fixture locations and heights; assist in shower/tub fixture placement.

● Conducted final customer walkthroughs covering valve locations, operation, and fixture use to ensure full operational knowledge and long-term satisfaction. Water Operator Silver Creek Village Water Supply Corp Burnet, Texas 10 Years

● Maintained field operations for wells, pumps, filtration, water lines, chlorinators,

● CO 2 treatment, backwashing, and overall property maintenance.

● Delivered field customer service, including taking meter readings and issuing all necessary public notifications regarding water distribution and quality.

● Managed complete physical plant operations while maintaining transparent daily, weekly, monthly, quarterly, and annual operational reports for public review and TCEQ compliance.

● Held required Water Operator license throughout tenure. Customer Service / Operations Manager Circuit City Woodlands, Texas 4 Years

● Started as a customer service employee and quickly advanced into operational management overseeing store operations, warehouse inventory, and floor stocking.

● Managed employee scheduling, hiring, termination, and training; scheduled warehouse staff and provided ongoing safety training for loading customer merchandise into vehicles.

● Led truck loading and unloading operations at the warehouse dock and maintained store inventory movement across all departments.

● Reconciled cash tills per employee and managed end-of-day store totals; managed money across all tills throughout the location.

● Coordinated engaging team meetings to keep employees up-to-date on store progress, sales, and overall customer service satisfaction, encouraging a focus on exceptional service to build long-term customer loyalty.

● Resolved complex customer complaints, processed returns, and coordinated delivery logistics with a focus on seamless service.

Customer Service Representative Mervyn’s

Woodlands, Texas 4 Years

● Maintained a strict focus on customer service from the moment the customer entered the store, starting with visual organization and cleanliness through to the point of sale. Bank Teller Cattleman’s National Bank

Marble Falls, Texas

● Handled face-to-face customer transactions, personal and business accounts, and managed investments with high accuracy, discretion, and a welcoming attitude.

● Performed inside counter and drive-thru teller duties with strict attention to detail and cash handling standards.

Education & Credentials

● Tradesman Plumbing License (Continued Education)

● Water Operator License (Continued Education)

● High School Diploma

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