Remote Digital Communication & Client Support

Sharon M. Sunguti

+254-***-***-*** ️ *************@*****.*** Nairobi, Kenya

Resourceful and detail-oriented professional with over ten years of experience in communication, client support, research, and digital engagement. Skilled in managing high-volume conversations, maintaining a consistent brand voice, and delivering clear, empathetic written communication.

Experienced in remote work, online teaching, customer interaction, and balancing multiple conversations simultaneously. Fast typist, emotionally intelligent, and highly adaptable. TEFL-certified with strong command of written English and a proven ability to build rapport with diverse audiences.

Core Skills

• Live Chat Support & Digital Communication

• Fast & Accurate Typing

• Customer Service & Client Relations

• High Emotional Intelligence

• Clear, Professional Writing

• Remote Work Productivity

• Problem-Solving & Conflict Resolution

• CRM & Online Communication Tools

• Empathy, Patience & Conversation Control

• Time Management & Multitasking

Experience

Online English Tutor – Freelance (Remote)

2023 – Present

• Managed real-time chats and messaging with parents and students from China.

• Delivered clear written and spoken instructions, ensuring smooth lesson flow and high engagement.

• Maintained a consistent, friendly tone and responded quickly to messages.

• Demonstrated patience, empathy, and strong conversational skills with young learners.

Business Accounts Manager – Briaence Marketing Agency

Apr 2021 – Oct 2023

• Handled client communication through email, WhatsApp, and internal chat systems.

• Maintained professional tone while managing multiple client conversations simultaneously.

• Responded quickly to inquiries, solved issues, and supported clients from onboarding to service delivery.

• Prepared digital reports and ensured 100% accuracy in all written correspondence.

Business Development Executive – Royal Media Services

May 2018 – Sep 2024

• Communicated with clients through email and messaging daily to manage accounts and address concerns.

• Developed clear and persuasive written proposals, quotes, and follow-ups.

• Built strong client relationships with consistent communication, clarity, and empathy.

• Maintained accurate conversation logs, reports, and sales documentation.

Program Research & Sales – Delight Conferences International

Aug 2016 – Apr 2018

• Engaged prospects daily through digital messaging (emails, WhatsApp, and chat).

• Managed high-volume outreach, kept tone consistent, and responded quickly.

• Demonstrated strong written English and people skills in follow-ups and confirmations.

Freelance Researcher – The All Writers

Jan 2013 – Apr 2019

• Wrote high-quality academic papers, reports, and proposals.

• Ensured 100% accuracy in grammar, clarity, and tone.

• Applied excellent written English and fast typing daily.

Education

TEFL Certificate – Alison (2025)

Bachelor of Science, Biochemistry – Kenyatta University (2006 – 2010)

KCSE – Chwele Girls High School (2000 – 2004)

Technical Skills

• Fast typing (70–90 WPM)

• CRM & digital communication tools

• Google Workspace

• Microsoft Office

• Zoom, Teams, WhatsApp Web

• Remote work tools (Drive, Slack, Email automation)

Languages

• English: Native-level fluency

• Swahili: Native-level fluency

References

Available on request.

Contact this candidate