Customer Service & POS Operations Specialist

LANDON GREEN

Houston, TX 713-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience supporting high-volume retail, food service, sales, and front-of-house operations. Skilled in POS systems, cash handling, customer issue resolution, computer-based account and layaway processing, and maintaining accurate transaction records. Known for dependable teamwork, attention to detail, and staying composed in fast-paced environments. Seeking a full-time customer service, administrative, operations, or coordinator position with opportunities for growth.

CORE SKILLS

Customer Service • Administrative Support • POS Systems • Cash Handling • Layaway Processing • Data Entry • Computer Systems • Microsoft Word • Google Docs • Email Communication • Typing • Conflict Resolution • Sales & Upselling • Team Collaboration • Time Management • Attention to Detail

PROFESSIONAL EXPERIENCE

Burlington — Houston, TX

Customer Service Representative Sep 2025 – Present

• Manage high-volume front-end transactions, including returns, exchanges, and cash reconciliation.

• Assist customers with product questions, account needs, and service issues while maintaining a professional experience.

• Establish and maintain customer layaway transactions through the company computer system.

• Process and organize layaway receipts and related documentation to support accurate account records.

• Support loss-prevention procedures and maintain an organized, efficient front-end environment.

• Collaborate with team members to meet daily service and operational goals.

Chick-fil-A — Houston, TX

Customer Service Representative Jun 2025 – Sep 2025

• Processed cash and card transactions accurately in a fast-paced, high-volume environment.

• Delivered attentive customer service while following established service and operational standards.

• Resolved customer concerns efficiently and communicated solutions clearly.

• Maintained cleanliness, organization, and workflow efficiency across customer-facing areas.

Starbucks — Houston, TX

Customer Service Representative Sep 2024 – Dec 2024

• Provided customer service and support in a fast-paced environment with frequent peak-volume periods.

• Managed POS transactions and balanced registers with attention to accuracy.

• Supported team operations during busy periods to maintain efficient workflow.

• Assisted with training and onboarding new employees.

Bangkok Social — Houston, TX

Customer Service Associate Feb 2024 – Apr 2024

• Supported front-of-house operations to maintain smooth guest experiences.

• Entered and managed customer orders accurately using POS systems.

• Used product knowledge and upselling techniques to support sales.

Bath & Body Works — Houston, TX

Sales Associate Sep 2023 – Jan 2024

• Engaged customers through product knowledge and personalized recommendations.

• Processed transactions accurately while working toward sales goals.

• Maintained visual merchandising and inventory standards.

McDonald’s — Houston, TX

Customer Service Representative May 2023 – Aug 2023

• Handled high-volume transactions efficiently and accurately.

• Delivered consistent customer service in a fast-paced environment.

• Supported daily operating procedures and cash-handling activities.

EDUCATION

Summer Creek High School — Houston, TX Diploma, General Education May 2024

CERTIFICATIONS

Food Handler Certification • TABC Certification

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