IT Security Service Delivery Manager
Resume:
Michael A. Partida
+1-773-***-**** *******.*.*******@*****.*** Chicago, IL 60617
LinkedIn: Michael Partida
Professional Summary
Goal-oriented and highly motivated IT professional with extensive experience in IT infrastructure, support services, and defensive cybersecurity operations within the financial sector. Known for building and leading high-performing teams, streamlining IT services, and implementing innovative support strategies in order to enhance system resiliency. Skilled in technical diagnostics, incident response, and developing scalable solutions that align IT operations with organizational goals.
Core Competencies
● Team Leadership & Development
● Process Optimization & Innovation
● Crisis Management & Problem Solving
● Continuous Improvement Initiatives
● Cross-Functional CollaborationCybersecurity & Threat Defense
● Incident Response & Risk Mitigation
● Endpoint Protection & Vulnerability Analysis
● IT Infrastructure Support
● Project Management & Strategic Planning
Technical Skills
Security Tools: SIEM (Splunk, Microsoft Sentinel), Firewalls, IDS/IPS, Endpoint Detection Networking: Cisco Routing & Switching, VPN, Network Troubleshooting Operating Systems: Windows Enterprise
Cloud Platforms: Microsoft Azure, AWS (Basic)
PM Tools: Jira, Confluence, Claude AI
Other Tools: Remedy, DameWare, WebFront, Fresh Service, LogMeIn, Cisco AnyConnect, AD Manager Plus, MS Office/O365, MS Teams, Zoom, WebEx, Slack Michael A. Partida
+1-773-***-**** *******.*.*******@*****.*** Chicago, IL 60617
LinkedIn: Michael Partida
Professional Experience
Hunter Strategy – Service Delivery Manager
2025 – 2025 Remote / Chicago, IL
● Project delivery, collaboration with PMO. Lead and manage end-to-end service delivery, ensuring projects deliverables within the defined scope.
● Coordinate internal resources and third-party vendors for seamless execution of security projects and ongoing managed services.
● Identify risks, proactively address issues, and escalate when necessary to ensure successful delivery.
● Track project milestones, deliverables, and performance metrics, maintaining comprehensive documentation and reporting.
● Primary point of contact for clients, establishing trusted relationships through regular communication, service reviews, and strategic alignment meetings.
● Understand and anticipate client needs.
● Handle client escalations professionally, swiftly resolving issues and ensuring customer confidence.
Hunter Strategy – Defense Security Analyst
2024 – 2025 Remote / Chicago, IL
● Monitor, identify, and mitigate cybersecurity threats through real-time alert and log analysis.
● Conduct vulnerability assessments and assist in implementing defensive controls and patches..
● Partnered with Corporate Security teams to assess endpoint vulnerabilities and improve overall cyber resilience.
● Develop incident response documentation and perform root-cause analysis for security events.
Michael A. Partida
+1-773-***-**** *******.*.*******@*****.*** Chicago, IL 60617
LinkedIn: Michael Partida
StoneX Group Inc. – Core IT Project Manager (LATAM) 2021 – 2024 Chicago, IL
● Led IT project delivery from planning through implementation, managing scope, timelines, resources, and budgets to meet client and business objectives.
● Served as the primary liaison between IT Core Operations and LATAM business units, ensuring compliance and secure data flow.
● Ensured team and stakeholder alignment by defining project goals that supported timely delivery and business outcomes
● Delivered regular performance and financial reports, driving transparency and informed decision-making on project execution.
StoneX Group Inc. – Desktop Team Lead
2019 – 2021 Chicago, IL
● Provided executive-level support for complex incidents and requests, ensuring timely resolution and a high standard of service.
● Directed and mentored a global desktop support team across the US, EMEA, and APAC, driving performance, consistency, and high-quality support delivery.
● Built a high-level incident response team to improve response times and manage critical, time-sensitive incidents.
● Created and standardized IT best practices, improving resolution times.
● Oversaw start-to-finish project tasks and office buildouts, coordinating resources, timelines, and deliverables.
● Collaborated with IT management to coordinate and resolve critical incidents, ensuring minimal disruption to business operations.
● Provided technical leadership in high-level system maintenance, hardware diagnostics, and user support.
● Partnered on multiple IT initiatives, including migration automation and endpoint security enhancements.
StoneX Group Inc. – Service Desk Lead
2017 – 2019 Chicago, IL
Michael A. Partida
+1-773-***-**** *******.*.*******@*****.*** Chicago, IL 60617
LinkedIn: Michael Partida
● Managed and mentored Service Desk Analysts across the US, and EMEA, and APAC.
● Optimized Service Desk resources to cover 24/7 global support using the FTS model.
● Enhanced strong cross-functional relationships within the internal IT departments which provided structured career development for the team’s professional career advancement.
● Implemented Service Desk quality assurance standards, policies, and documentation best practices.
● Increased SLA metrics through proactive ticket monitoring, workflow optimization, and implementing, “shift-left” model.
● Led biweekly team standups to enhance communication, collaboration, and team alignment.
● Developed and maintained a KB documentation center to support consistent and efficient service delivery.
Education
Bachelor of Applied Science, Business Management
Robert Morris University – April 2013
Bachelor of Applied Science, Concentration in Cisco Networking Robert Morris University – December 2011
Associate of Applied Science, Graphic Design
Robert Morris University – April 2010
Languages
● English: Fluent
● Spanish: Fluent
Leadership & Development Skills
● Leadership Development - Innovation & Adaptability
● Critical Thinking - Empathy in Team Management
● Strategic Execution - Analytical Problem Solving Michael A. Partida
+1-773-***-**** *******.*.*******@*****.*** Chicago, IL 60617
LinkedIn: Michael Partida
Professional Reference
Neil Popat
Manager of Business Technology Implementations, Marex - Oxford Brookes University
+44-785-***-**** **********@*******.***
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