Helpdesk, IT support specialist, desktop support technician

HONORE BAH TEMBE

IT SUPERVISOR SYSTEM ADMINISTRATOR HARDWARE & NETWORK ENGINEER

Location: Douala, Cameroon Phone: +237-***-***-*** Email: ***********@*****.*** Driver's License: Yes PROFESSIONAL SUMMARY

Results-driven IT Supervisor and System Administrator with 8 years of hands-on experience leading technical teams, managing network infrastructure, and maintaining enterprise hardware. Proven expertise in overseeing retail IT operations, implementing end-to-end network security solutions, and delivering enterprise video surveillance deployments. Active community volunteer with experience supporting healthcare campaigns. Holds 7 verifiable certifications, including European Information Technologies Certification (EITC Brussels) in Windows Server Administration. PROFESSIONAL EXPERIENCE

IT Supervisor & Lead Instructor PRECOME Douala, Cameroon • 2022 – Present Supervise and mentor technical interns in hardware maintenance, diagnostics, and network infrastructure design. Coordinate routine maintenance, troubleshooting, and component repairs for enterprise computer systems and lab equipment. Deliver structured training on Microsoft Office Suite, operating systems, and advanced network configurations. IT Consultant & Managing Owner Computer Shop & Consultancy Douala, Cameroon • 2022 – Present Direct daily retail sales, hardware procurement, component-level technical repairs, and customer support operations. Provide freelance IT infrastructure deployment, network security configuration, and IP/analog video surveillance for corporate clients (e.g., SODIPRACO/SOCATRAC, Henri et Frère). IT Manager SODIPRACO / SOCATRAC Douala, Cameroon • Feb 2019 – Jun 2022 Managed multi-site IT infrastructure, network security integrity, and daily electronic data operations. Supervised technical staff, led IT projects, optimized network bandwidth, and maintained printer fleet operations. Video Surveillance Technician SODIPRACO / SOCATRAC Douala, Cameroon • Dec 2018 – Feb 2019 Designed, installed, and maintained IP and analog security camera networks and central surveillance systems. General Supervisor PRECOME Douala, Cameroon • Aug 2018 – Nov 2018 Oversee administrative operations, center facility activities, and internal technical support workflows. Helpdesk Technician AWAN SHOP Douala, Cameroon • Jan 2018 – Apr 2018 Provided initial tier-1 technical support, client hardware troubleshooting, and operating system maintenance. VOLUNTEER & COMMUNITY ENGAGEMENT

Healthcare Campaign Volunteer Agent Hospi Mobile Douala, Cameroon • May 2018 – Jun 2018 Served as a field agent for the Antenatal Care (ANC) and HIV-Free campaigns in local undeveloped areas. Assisted with community outreach, awareness drives, and screening logistics for HIV-positive cases. TECHNICAL & CORE SKILLS

Systems & Network Admin: Windows Server, Active Directory, DNS, DHCP, Group Policy, VM, PowerShell, LAN/WAN.

Hardware & Repair: Component-level diagnostics, PC/laptop maintenance, printer setup, electronics repair.

Security & Surveillance: CCTV / IP Video Surveillance systems, network security protocols, firewall setups, video editing. Leadership & Business: Technical instruction, IT team leadership, shop management, vendor procurement, customer service.

CERTIFICATIONS

EITC/IS/WSA Windows Server Admin Score: 73%

EITC Brussels, EU (2 ECTS ID: FNE26004982) • 2026 Diploma in IT Management Score: 87%

Alison • Nov 2019

Diploma in Computer Networking Score: 88%

Alison • Nov 2019

CH111 - Computer Hardware Technician

National Computer Science Academy • Jun 2019

Computer Maintenance & Surveillance

PRECOME Douala • Jan 2018

ADDITIONAL INFORMATION

Languages: French (Native), English (Professional Working Proficiency - Certified EITC/Alison) Availability: Open to Full-Time, Contract, or Consultancy roles in Douala & Region References: Available upon request (Includes SODIPRACO, PRECOME, and Hospi Mobile leadership)

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