Front Office Coordinator & Healthcare Admin Leader
Resume:
TONIA STEWART
Front Office Coordinator & Healthcare Administration Leader
CONTACT
Greenville, SC
***************@*****.***
CORE COMPETENCIES
• Front Office Leadership
• Patient Experience Optimization
• Scheduling & Coordination
• Insurance Verification
• Billing & Accounting
• Budget Forecasting
• Supply Chain & Inventory Mgmt.
• Strategic Planning
• Regulatory Compliance
• Microsoft Office Suite
EDUCATION
MBA, Healthcare Management
Strayer University
December 2020
B.S., Health Services Management
Virginia College Online
December 2012
President's List • Dean's List
A.A.S., Medical Assisting
Piedmont Technical College
December 1991
PROFESSIONAL SUMMARY
Healthcare administration professional with more than 20 years of progressive success supporting high-volume medical practices and leading front-office operations. Known for creating exceptional patient experiences while ensuring efficient scheduling, accurate financial processes, regulatory compliance, and seamless communication between providers, staff, and patients. Trusted for professionalism, strong leadership, attention to detail, and the ability to resolve operational challenges in fast-paced healthcare environments. Holds an MBA in Healthcare Management with a proven commitment to operational excellence and patient-centered care.
PROFESSIONAL EXPERIENCE
Front Office CoordinatorMar 2019 – Present
Bon Secours Mercy Health / Furman University — Greenville, SC
• Check in 80–90 patients daily, streamlining patient flow and elevating service delivery across every patient touchpoint.
• Oversee scheduling and coordination for a team of 9–12 therapists, reducing bottlenecks across provider calendars.
• Manage 50–80 incoming phone calls daily across high-volume communication channels.
• Coordinate 50–100 patient appointments daily, strengthening revenue- cycle accuracy through insurance verification, payment processing, and sensitive financial transactions.
• Upheld rigorous compliance standards by maintaining precise documentation and preparing administrative reports for medical office operations.
• Improved cross-team coordination by managing meeting logistics and supply inventory across clinical and administrative departments.
• Built lasting trust as the primary liaison between patients, staff, and leadership, consistently representing the organization with professionalism. Certified Medical AssistantJun 2001 – Mar 2020
Bon Secours Mercy Health — Greenville, SC
• Maintained precise documentation of medical products, supplies, and clinical inventory, supporting uninterrupted clinical operations.
• Identified operational improvements that supported broader strategic planning initiatives.
• Contributed to marketing, human resources, and administrative projects beyond core clinical duties.
• Sustained full compliance with medical standards while supporting clinical workflows and patient care.
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