Executive Administrative Assistant & Ops Support

Cassandra Carroll

404-***-**** Atlanta, GA *************@*****.***

Summary: Graduate from the Georgia Institute of Technology with 13 years of supporting C-level executives, directors and managers; experienced in calendar management, expensing, travel coordination, project and operations support; skilled in organization, problem solving, prioritization and administrative efficiency Education

B.S. Public Policy Georgia Institute of Technology Aug 2011 – Dec 2015

- Provided policy recommendations for the CDC as part of a student task force

- Interned for the Georgia House Caucus assisting in legislative research

- Acted as Minority Education Program Coordinator providing support to incoming students

- Provided classroom assistance at Charles Drew Charter School as a Point of Light Fellow Professional Experience

Randstad USA Administrative Assistant April 2024 - Present Assists 6-9 senior managers daily by delivering high level administrative support, efficiently coordinates complex calendars, manages domestic and international travel arrangements, processes expenses through Concur with accuracy and timeliness

- Manages 6-9 executive calendars daily, scheduling and resolving conflicts for up to 30 meetings including up to 50 internal and external attendees

- Processes expenses of $50k+ annually with 95% accuracy and reduced reimbursement time to less than 3-4 days on average

- Coordinates travel for 1-10 domestic and international trips monthly

- Organizes and manages 180-250 emails daily

Icebox Inc. Executive Assistant Oct 2016 - Dec 2022 Eased the workload of five executives by handling daily tasks, providing accurate documents and acting as point of contact with outside entities; drafted meeting agendas, company policies and presentations for company executives; performed a variety of accounting activities, such as paying vendors, creating invoices

- Provided administrative support for all departments and 5-6 executives

- Coordinated 5-10 complex and frequently changing travel arrangements for executives monthly

- Managed the shipping department of up to 5 employees and oversaw up to 200 shipments weekly

- Implemented a digital filing system that reduced document retrieval time by 50%

- Oversaw office inventory and reduced supply expenses by 15–25% through optimized ordering

- Assisted with the planning and execution of quarterly events for 20-75 employees

- Received the Administrative Excellence award in 2017 and 2018 Georgia Tech Research Institute (GTRI) Administrative Assistant, Support Services Dec 2012 – Jan 2016 Oversaw contractors and documented progress for up to 10 construction projects simultaneously; served as the point of contact for project managers while maintaining strict confidentiality on government-related work.

- Supervised and coordinated the schedules and tasks of up to 4 student administrative assistants

- Improved departmental administrative procedures and policies increasing efficiency

- Supported 2-3 managers with full administrative assistance

- Managed up to 150 emails daily for multiple managersR Skills: Microsoft Office, Adobe Photoshop, NEAT Filing Software, Quickbooks, Google Suite, SAP Concur, Canva

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