Results-Driven Office and General Manager

SHONTE ROBINSON

Culpeper, VA ***** +1-540-***-**** *********@*****.***

Professional Summary

Administrative Support

Ensures customer satisfaction from beginning to end by providing an exceptional experience through efficient workflows, enabling staff to provide the highest level of customer service Results-driven office manager with 4+ years of experience in office supervision in a high-volume environment. Accomplished manager efficiently skilled in managing staff; planning and evaluating department activities, also including training, scheduling, filling, onboarding and data entry. Work Experience

General Manager (GM)

Buffalo Wild Wings Culpeper, VA

November 2015 to Present

Brought on board to supervise the operation of the sports bar, conducting effective figure 8s throughout each shift. Diligently follow and enforce food and general safety requirements. Coach team members and shift manager behaviors and makes recommendations for the counseling, discipline and termination of team members. Interact with guests in the dining room and the bar to establish personal connections and seek specific feedback about their experience. Handle team members’ complaints or concerns by actively listening, involving the necessary individuals and investigating and resolving where appropriate. Ensure the execution of training programs during shifts and ensure compliance for direct reports on all training and certification requirements. Recruiting and Onboarding staff. Effectively schedule direct reports to optimize productivity and team member engagement. Manage the balance of labor hours and service efficiency during their shift to meet labor guidelines without sacrificing guest service. accounts receivable, order entry, billing, customer service, answering phones, greeting customers, Payroll and Conduct reviews and performance evaluations for all direct reports. Stay current on all federal, state, local and company required training and certifications, such as responsible alcohol service and food safety. Processes invoices and payments, Maintains accounts payable records, Maintains accounts receivable records and Tracks employee expense reports. Select Accomplishments

• Promoted to Shift Manager from cook/cashier in July 2018

• Promoted from Shift Manager to Manager in Oct 2021

• Promoted from Manager to Assistant General Manager in February 2022

• Promoted from Assistant General Manager to General Manager in July 2025 Customer Service Representative // Title Clerk

Insurance Auto Auctions Culpeper, VA

March 2018 to October 2021

Recruited to process all new and used vehicles for registration in the state in which they will be titled. Prepare tax and title documents. Submit all legal transfer work to the Department of Motor Vehicles. Verify funds have been collected and the correct lienholder paid off before processing title applications. Check for accuracy in the application and ensure that all information is complete. Prepare payoff checks for new vehicles and trade-ins. Bill out all dealer trades and prepares Certificates of Origin. Maintain a system to verify out-of-state titles. Compile and maintain a complete list of all outstanding title work. Report to management on the status of any missing or problem titles and provide a current list of outstanding titles to the comptroller at the end of month. Sign over titles for all wholesalers who have paid in full.

Prepare a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work. Maintain a professional appearance and a neat work area. Sales Representative / Title Clerk

Fast Auto Loans, Inc. Culpeper, VA

October 2017 to March 2018

Hired to review loan application materials and closing documents for potential borrowers and check the accuracy of the information. Ask questions to loan applicants about their financial history and personal information to get a more accurate picture of borrowers’ suitability. Gather all appropriate paperwork and materials for loan application closing, such as tax forms, title documents, insurance information and loan terms. Enter information about the loan details, the terms, the information from the application and the funds received into a computerized database. Verify the details of the customer’s collateral when required in the loan application by interviewing the customer and researching information. Crosscheck customer financial and personal data by conducting credit checks and background checks and contacting employer and personal references.

Compose loan application letters, closing documents, forms, bank letters, requests for more information and other types of correspondence by using word processing software. Inform customers about loan terms and the repayment procedures upon loan approval and answer any questions about the process. Cashier

Radio Shack Culpeper, VA

Sales Associate

Mid Atlantic Protel Culpeper VA

Education

High school diploma or GED

Culpeper County High School Culpeper, VA

June 2006

Diploma

Culpeper County High School Culpeper, VA

June 2006

Skills

Teaching Events management Executive administrative support Performance marketing Quality control Employee data management Residential cleaning Grocery store Deal closing Negotiation HR department experience Hospice care Payroll management Landlord-tenant law Attention to detail Analysis skills Recruiting Presentation skills Adobe Illustrator Technical support Data warehouse Technical Proficiency Firewall Revenue growth Medical coding Payroll Customer surveys Cooking Key Performance Indicators HIPAA Balance sheet reconciliation Jira Mac OS Communication skills Databases QuickBooks Banquet experience Management Written communication Cashiering Craft beer experience Help desk Social media management Computer literacy Microsoft Outlook Calendar Dealership experience Office experience Project management Clerical experience Database management Filing Microsoft Publisher Email marketing Research Workday Financial sales Childcare Medical scheduling Virtual client meetings Mortgage servicing Microsoft Outlook Inpatient Social media marketing POS Merchandising Focus group research ATS Pricing DocuSign IT Outbound calling Law office Calendar management Computer skills Organizational skills Sales management PeopleSoft Store management Microsoft Access Computer networking Google Docs Onboarding process management Assistant manager experience Clear language communication Cold Calling Quality standards in production Mentoring Sports Customer support HR sourcing Microsoft Excel Accounts payable Care plans Microsoft Word Public health Insurance verification Caregiving Classroom experience Document management Proofreading Routing protocols Home health ADP Conducting sales calls Fair Housing regulations CRM system proficiency Customer acquisition Cross-functional collaboration Lead generation Salesforce Cloud Google Suite Customer relationship management Upselling Profit & loss Direct sales Call center Cross-functional communication Medical terminology Accounts Receivable Travel scheduling Time management Digital marketing Weight loss Process improvement Financial services Telemarketing Time & attendance systems Marketing Working with high schoolers Food safety Presentation software Microsoft Powerpoint ChatGPT Word processing Managing clients in a customer support role Productivity software Load & unload Customer relationship building Multi-line phone systems Experience with children Follow-up (loan closing) Talent acquisition Workforce development Data collection Home & community care Shift management Search engines Salesforce Retail management Desktop applications Administrative experience Bookkeeping Inside sales Research findings presentation Managing customer accounts Research project design 4G/LTE Dental terminology Appointment scheduling General ledger reconciliation Succession planning Writing skills Guest services Section 8 Case management Remote Utilities Conflict management Microsoft Project Microsoft Office Supervising experience Manufacturing Adobe Photoshop Data-driven decision making Working with people with disabilities Restaurant experience Hospice Bartending Problem solving Training delivery Computer operation Inventory control Underwriting Food production Outbound sales Self- direction Debt collection Human resources Software troubleshooting Workers' compensation law Restaurant management Client relationship management Moving Staff Management Scheduling Recruiting Training Orienting Teamwork Customer Service Time Management Graphic Design Accounting Budgeting Customer satisfaction tracking iOS Loan officer experience Phone etiquette Direct marketing Benefits administration Data analysis skills Employment

& labor law Office Management Adobe InDesign Qualitative data analysis Leadership Credit analysis Banking Employee onboarding Cash management Remote (as sales environment) Tax experience Financial management Financial software Cash Handling Interpersonal communication Adobe Acrobat Business requirements Travel planning Sourcing Home care Typing Title processing Event planning Community engagement Customer service Grammar Experience Editing Workflow management (operations management method) Order entry Data Entry Senior care Outside sales Windows Front desk Purchasing Project management support Janitorial experience Loan processing Serving Experience Wine sales Account Management Sales support Personal assistant experience Sales Live chat Spreadsheets Public speaking Client communication Construction Social media client interactions Documentation review Classroom management Task prioritization Packaging Intake Languages

English

Certifications and Licenses

ServSafe

Food Handler Certification

Driver's License

October 2020 to July 2025

Microsoft Office Specialist

Food Safety Certification

Safe Quality Food Certification

Additional Information

Authorized to work in the US for any employer

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