Senior Operations Executive - Entertainment & Hospitality

Lisa A. Espinosa

Senior Operations Executive Studio Entertainment & Hospitality Leadership

Pasadena, CA 626-***-**** ********.********@*****.*** EXECUTIVE SUMMARY

Highly accomplished Senior General Manager with extensive experience in managing day to day operations, executing strategic initiatives, and ensuring alignment with business objectives in both studio entertainment and hospitality operations. Proven ability to drive sustainable growth, enhance guest experience, and meet financial expectations on P&L statements through inspiring leadership and strong analytical capabilities. Dedicated to operational excellence and strategic execution with a focus on guest experience. Ready to leverage a comprehensive understanding of venue operations building a confident and successful team that is hospitality driven. CORE COMPETENCIES

Operations Management • P&L Leadership • Revenue Growth • Cost Control • Guest Experience • Team Leadership

(100+) exempt & non-exempt • Staff Development • Process Improvement • Multi-Unit Operations • Strategic Planning PROFESSIONAL EXPERIENCE

Senior General Manager IPIC Theaters, Pasadena, CA 2011–2026

• Lead P&L; maintained operational excellence and championed the execution of strategic plans for business growth.

• Oversaw all daily operations, ensuring seamless execution and adherence to quality standards.

• Implemented strategic initiatives aimed at achieving core business objectives and driving market presence.

• Lead staffing, training, and performance with focus on continued education for veteran staff members.

• Managed venue operations, encompassing all aspects of facility management and event execution.

• Experience with budgeting, financial planning, and forecasting.

• Established robust emergency preparedness plans for guests and staff focusing on risk management strategies to safeguard assets and personnel.

• Owned events calendar from concept through execution building IPIC’s brand.

• Enhanced the overall guest experience through targeted improvements and service excellence.

• Experience with long range facility planning and capital improvement projects. General Manager LGO Café, Pasadena, CA 2009–2011

• Managed daily operations, scheduling, and financial performance.

• Improved service quality and team productivity.

General Manager Hillstone Restaurant Group CA & NY 2000–2008

• Led multi-unit operations Cultivating a culture of accountability & inspiring leadership among team members.

• Oversee inventories to ensure accuracy supporting COGs targets

• Manage vendor negotiations and contracts ensuring profitability.

• Maintain a pass on health and fire inspections.

EDUCATION B.S., Hospitality Administration – Florida State University

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