Customer Service & Operations Leadership

Crystal Alvarez

**** **** **** **** **** Unit ***4

North Las Vegas, NV 89032

951-***-**** **********@******.***

Professional Summary

Dedicated and versatile professional with extensive experience in customer service, operations management, and laboratory support. Skilled in training and leadership, administrative coordination, and client communication. Recognized for reliability, adaptability, and a strong commitment to organizational success and customer satisfaction.

Professional Experience

Hilton Grand Vacations – Las Vegas, NV

Sales Agent / Mid Shift Lead September 2024 – Present

• Engage in inbound and outbound vacation sales, building rapport with clients to meet and exceed sales targets.

• Provide customer service support and resolve guest inquiries with professionalism and efficiency.

• Coach and mentor team members to improve performance and enhance sales quality.

• Utilize computer and typing skills to manage booking systems and client data accurately. Reignbows Flowers and Gifts – Riverside, CA

Office Manager / Operations Supervisor March 2021 – September 2024

• Managed day-to-day business operations including order processing, payroll, and vendor communications.

• Oversaw dispatch and delivery scheduling to ensure timely and accurate customer orders.

• Handled supply chain coordination and maintained positive vendor relationships.

• Supervised and trained staff to optimize workflow and service standards. Quest Diagnostics – Long Beach, CA

Phlebotomist / Site Lead / Float June 2002 – September 2023

• Collected and processed patient specimens for laboratory testing following strict procedural protocols.

• Scheduled appointments and maintained accurate records in patient management systems.

• Delivered exceptional customer service while assisting patients and healthcare staff.

• Supported multiple locations as a float, adapting quickly to new environments and workflows. Skills

• Customer Service & Sales Support

• Office Management & Administration

• Team Leadership & Training

• Computer Proficiency (Microsoft Office, Data Entry, Scheduling Systems)

• Communication & Organization

• Laboratory Testing & Specimen Processing

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