Customer Service & Call Center Associate

ANDREA SMALL

***********@*****.*** H: 515-***-**** 2120 Chisolm Trail Forney TX 75126

Summary

I am a high school graduate with seven year’s work experience. Knowledgeable in providing thorough and friendly customer service to families, fellow professionals and consumers. As well as being recognized as a strong and dependable worker to work with the direct and indirect needs of customers. I have been involved in opening and closing store procedures, training and selling merchandise. Also I have volunteered and helped to put together school supplies for kids in need which I enjoyed. I like having the opportunity to help reach out and help people who are in need. This has also helped me improve my communication skills and to be able to grow in the workplace. These skills have and will continue to help build relationships with customers and co-workers within the job.

Skills

● Team development

● Training and mentoring

● Superior communication skills

● Cheerful and energetic

● High-energy altitude

● Effective team player

● Strong communication skills

● Time management

● Organized

Experience

Krispy Kreme

Crew Member

09/2015-01/2018

B-Bops Urbandale, IA

Crew Member

01/2018- Current

Hyvee Douglas location Urbandale, IA Online Shopper 02/2020 - 08/2021

Ashton Carter West DesMoines, IA Call Center

Representative

08/2022- 09/2022

independent Homes West Des Moines,IA Call center

representative 12/2022-10/2022

● Mathematical aptitude

● Cash handling accuracy

● Store maintenance

● Flexible schedule

● Staff training and development

● Organizational strengths

● Dependable and reliable

● Excellent multi-tasker

● Mentored and supported new employees to maximize team performance.

● Collaborated with customer service team members to give exceptional service.

● Capitalized on opportunities to enhance customer experiences and bring in repeat business.

● Helped trained new employees on company customer service policies and service level standards.

● Build customer confidence by actively listening to concerns and giving appropriate feedback.

● Upheld company standards and compliance requirements for operations and cleanliness of all areas.

● Answering calls to local medicaid members with meeting companies computer skill standards

● helped Assist New Clients with a health insurance policy that will be good for them and there family.

HEB, Forney Tx

HEB,Curbside Shopper

Forney,TX

11/22/2025- Present

I work as an online shopper for H-E-B Curbside in

Forney. My main job is to put together online grocery orders for customers. I use a handheld scanner to track down items quickly, make sure I’m picking the freshest produce and meats, and choose good replacements if something is out of stock. It’s a fast-paced job where you have to balance speed.

Education and Training

Urbandale high school

Urbandale, Iowa

Four year diploma graduated 2018

Dallas College-

Dallas, Tx

Associate of Applied Science

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