Entry-Level Customer Service Representative

IMARI SCOTT

ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE

CONTACT PROFILE

702-***-****

*************@*****.***

Energetic and empathetic problem-solver with a strong background in communication and conflict resolution. Dedicated to de-escalating tense situations, ensuring customer satisfaction, and delivering exceptional support. Eager to leverage strong interpersonal skills and a quick- learning aptitude as a Customer Service Representative. SKILLS EXPERIENCE

• Active Listening, Empathy,

Patience, Conflict

Resolution

• Time Management, Team

Collaboration,

• Point of Sale (POS)

Systems, Multitasking

• Capability to track, receive,

label, and store inventory

• Using digital tools like

barcode scanners, voice-

picking technology, and

computer-based consoles

• Accurately picking,

packing, and labeling items

while performing quality

control to check for

damaged goods.

Housekeeping- Fairfield Hotel

2/2026-5/2026

Clean and reset guest rooms daily to brand standards, including changing linens, making beds, and deep-

cleaning bathrooms. Restock +room amenities and

maintain perfectly organized housekeeping carts to maximize daily efficiency

McDonalds crew Member-McDonalds Restaurant

11/2025-3/2026

Provided excellent customer service to guests daily, handling customer inquiries and resolving complaints professionally as well as communicated orders clearly and accurately between customers, kitchen staff, and drive-thru teams to ensure fast service

EDUCATION

Mojave high school

5/2021

General Education Diploma

Mathematics recognition

English Recognition

Certificate

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