Customer Service & Clerical Support Professional
Resume:
Montinique L. Butler
Fresno, CA
******************@*****.***
Professional Summary
Dedicated and dependable customer service professional with experience in customer support, clerical administration, call centers, caregiving, and warehouse operations. Skilled in data entry, Microsoft Office, QuickBooks, customer relations, and office support. Recognized for excellent communication, strong organizational skills, and the ability to thrive in fast-paced environments while providing outstanding service.
Core Qualifications
Customer Service & Customer Support
Clerical & Administrative Support
Data Entry
Microsoft Word, Excel & PowerPoint
QuickBooks
Typing 40+ WPM
10-Key by Touch
Call Center Experience
Filing & Document Management
Appointment Scheduling
Office Equipment
Problem Solving
Team Collaboration
Time Management
Professional Experience
FedEx Ground – Package Handler
February 2, 2021 – March 6, 2026
Loaded, sorted, and processed packages in a fast-paced warehouse environment.
Maintained safety standards while consistently meeting productivity goals.
Worked collaboratively with team members.
Demonstrated reliability, punctuality, and attention to detail. In-Home Support Services – Care Provider
April 2019 – November 2020
Assisted clients with personal care, meal preparation, housekeeping, shopping, and bill payment.
Maintained accurate documentation.
Built trusting relationships through compassionate service. Alorica – Customer Service Representative
July 2016 – March 2017
Responded to inbound customer calls.
Entered customer information accurately.
Met quality and performance standards.
Mitchell Day Care – Child Caregiver
February 2007 – February 2009
Supervised children.
Assisted with lesson planning and daily activities.
Communicated with parents.
Little Caesars Pizza – Cashier
April 2000 – July 2002
Processed orders and payments.
Prepared food and maintained cleanliness.
Assisted with opening/closing procedures.
Education
UEI College – Fresno
Business Office Administration
Certificate of Completion
Cambridge High School
High School Diploma
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