Administrative Assistant and Executive Support
Resume:
Norristown, PA *****
SUMMARY:
Dependable Administrative Assistant with over 19 years of experience supporting operations in fast-paced environments. Proven ability to manage projects, prioritize multiple tasks, and deliver results efficiently. Works effectively both independently and as part of a team, with a strong track record of reliability and organization.
COUNTY OF MONTGOMERY
Administrative Assistant- Director of HHS 2019-Present
Highly organized and detail-oriented Executive Administrative Professional with extensive experience providing high-level support to senior leadership in public sector and health services environments. Demonstrated ability to exercise independent judgment while managing complex scheduling, communications, correspondence, and special projects. Proven track record of coordinating cross-departmental initiatives, preparing executive reports, and serving as a trusted liaison between leadership, staff, and external partners. Committed to maintaining efficient operations and delivering exceptional administrative support.
•Provide high-level administrative support to the Director, ensuring efficient daily operations
•Manage complex calendars, scheduling meetings, appointments, and coordinating logistics
•Prepare and distribute correspondence, reports, presentations, and briefing materials
•Serve as a liaison between the Director and internal departments, external partners, and the public
•Coordinate and attend meetings, record minutes, and track follow-up action items
•Handle confidential and sensitive information with a high level of discretion
•Assist with project coordination, track deadlines, deliverables, and progress across multiple initiatives
•Assist with expense reports and reimbursements to the Director
•Coordinate travel arrangements, accommodations, and reimbursements
•Assist in planning and executing events, training, and community outreach initiatives
•Respond to inquiries and provide information in a professional and timely manner
•Monitor and prioritize incoming communications, including emails and phone calls
•Support leadership team initiatives and special projects as assigned
•Lead office projects assigned, ensuring timely completion and successful outcomes
•Oversee building maintenance issues for 4 buildings and bring them to resolution and repairs when necessary
•Manage the issuance of ID replacement badges for HHS employees, due to name, title, office changes, and lost badges
COUNTY OF MONTGOMERY
Administrative Assistant —Deputy Chief Operating Officer 2024-2025
Provided comprehensive administrative support to internal staff, external partners, and stakeholders to ensure efficient daily operations.
•Coordinated meetings, communications, and project activities across multiple departments and partner agencies.
•Assisted the DCOO with all tasks connected to and involved with the County offices she was overseeing
•Participated in meetings with internal and external stakeholders, accurately recording and distributing detailed meeting minutes
•Serve as a liaison between executive leadership, department heads, and external stakeholders
•Coordinate cross-departmental initiatives and support operational projects led by the DCOO
Handle confidential and sensitive information with a high level of professionalism and discretion
•Manage travel arrangements, including itineraries, accommodation, and expense reporting
•Streamline administrative processes to improve efficiency and workflow within the office
•Monitor incoming communications, prioritize requests, and respond on behalf of the DCOO when appropriate
•Coordinate logistics for executive meetings, events, and organizational functions
COUNTY OF MONTGOMERY 2015-2019
Office Support Person — Children & Youth
Organized and dependable Clerical Support Professional with experience performing a wide range of office tasks, including data entry, filing, records management, correspondence, and front-desk support. Skilled in maintaining accurate documentation, managing office communications, and providing courteous service to staff and the public. Known for efficiency, attention to detail, and the ability to support smooth daily office operations.
•Provided comprehensive clerical support to the Truancy and Ungovernable units.
•Maintained accurate case notes and documentation through timely data entry.
•Served as backup front desk clerk, ensuring uninterrupted office operations.
•Answered and screened incoming calls, directing inquiries to appropriate staff.
•Greeted and assisted visitors professionally and courteously.
•Supported multiple departments by completing assigned administrative tasks.
•Organized, filed, and maintained charts and records in the file room.
•Performed additional clerical and administrative duties as assigned.
VALLEY FORGE MEDICAL CENTER AND HOSPITAL 2006-2015
Administrative Assistant
coordination, and administrative duties for the departments of Planning/Marketing, Nursing, Infection Control, Psychiatry, Outpatient, Intensive Therapy, Social Work, and Finance. Assure compliance with all hospital policies and procedures, and with regulatory and accreditation requirements, regarding quality assurance, safety, environmental, and infection control.
•Coordinate Inservice Education Program including PCB & Social Work applications meeting DDAP requirements, room setup & staff announcements
•Prepare and complete miscellaneous reports and projects, including In-Service Training Plan, End of Year Survey, and Perceptions of Care Report
•Manage, maintain, and facilitate proper operation of the Outpatient Area
•Complete Medical Assistance Applications and file them with the correct Medical Assistance
Offices. Secure necessary supporting documents as needed.
•Switchboard coverage as needed
•Type and compile patient surveys at the end of treatment
•Assist Other Departments as needed.
•Maintain training attendance, evaluation records, registration of outside guests, and provide year-end compilation and reporting. Fax and/or copy materials required by the various departments
•Order supplies for the area and maintain equipment, i.e., copier
•Pick up, sort, and distribute incoming and outgoing mail for staff
•Pull sampling of medical charts and complete patient characteristic forms
•Develop Inservice Training posters
•Obtain photo IDs of patients who come in without them and input them into the computer system
•Answer phone, schedule appointments, and greet patients and visitors through the Outpatient Entrance
•Ensure all guests and visitors complete a Confidential form as required by law
EDUCATION:
Bradford Business School, Philadelphia, Pennsylvania - Degree in Secretarial Science, Norristown High School, Norristown, Pennsylvania — Business Academic Diploma
PROFESSIONAL DEVELOPMENT:
Delivering Quality Customer Service Pictorial
Personal Auto Policy Pictorial
TECHNICAL SKILLS:
Teams, Zoom, Shorthand 100 WPM, Microsoft Word, Microsoft Excel, SAP Concur, PowerPoint
TECHNICAL TRAINING:
Microsoft Outlook 2000, SIU Training Coverage Investigation Class, Spirit and letter exercise,
Step Into Co-pilot Trainings
COMMUNITY LEADERSHIP AND INVOLVEMENT:
Member of the Community Advisory Board at Theatre Horizon, Norristown, PA
Featured in multiple stage productions with Theatre Horizon
Worked as a Front Office Staff Member at Theatre Horizon during theatre productions, assisting patrons and supporting front-of-house operations.
Received numerous "Night on the Town" awards
Received numerous "You Make a Difference" awards
Way To Go MontGo Award
REFERENCES:
Tynisha Anderson — Fiscal Supervisor, Juvenile Probation Office,
*******.********@******************.***, 610-***-****
Tara Gaudin-Williams — Director HHS, Broward County, Florida-, *****************@*****.***
Synethia Hill — Deputy Director, Your Way Home, ********.****@******************.***,
610-****-***,3826
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