Customer Service & Administrative Support Entry-Level

AURIELLE CARSON

Marietta Georgia 219-***-**** ********@***.***

Reliable and customer-focused individual with hands-on experience seeking an entry-level position where strong communication, teamwork, and time-management skills can support a fast-paced team. Quick learner who adapts well and is eager to grow.

EDUCATION

BS in Criminal Justice

GPA: 3.5

Relevant coursework: Digital literacy skills and self-management skills

EXPERIENCE

Administrative Assistant Lum T. Fobi Law Sandy Springs, Georgia

November 2023 – Present

Greet and assist guests with a positive attitude.

File correspondence and other case documents.

Upload digital files and data.

Sort and deliver incoming mail and collect and send outgoing mail.

Answer incoming calls promptly and professionally.

Schedule and reschedule consultations.

Call Center Representative AmeriCall Hobart IN

May 2021 – November 2023

Answered incoming calls and emails, providing excellent customer service for a wide array of clients

Completed customer orders, handled payments, and managed inventory control tasks

Documented interactions and updated customer profiles within the provided CRM or other communication tools

SKILLS

Microsoft Office

POS (Point of Sales) Systems

Product Knowledge

Multi-tasker

Exceptional communication

Attention to Detail

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