Process Engineer Application Bamidele Okunjolu

OKUNJOLU, BAMIDELE OLASUPO

General Manager & CFO Operations & Strategy HSE Business Development 18 Fagbohun Street, Egbeda, Lagos *************@*****.*** *********@*****.*** (+234) 818-***-****, (+234) 903-***-**** PROFESSIONAL SUMMARY

Seasoned and results-driven General Manager & CFO with over 15 years of leadership experience across hospitality, healthcare, consulting, retail, and oil & gas operations. Proven ability to oversee multi-branch operations, strengthen financial controls, improve service delivery, drive revenue growth, and lead high-performing teams. Skilled in operations management, financial planning, budgeting, business development, HSE compliance, process improvement, stakeholder management, and customer experience optimization. CORE COMPETENCIES & TECHNICAL SKILLS

Operations & Multi-Branch Leadership: Oversight of daily operations, multi-location teams, service standards, productivity, and business continuity.

Financial Planning & Controls: Budgeting, forecasting, cost management, cash-flow monitoring, procurement controls, and financial reporting. Business Development & Stakeholder Relations: Growth strategy, partnership management, government/stakeholder engagement, and customer acquisition support.

Performance Optimization & Process Improvement: Workflow analysis, KPI implementation, SOP development, quality improvement, and operational restructuring.

HSE, Quality Assurance & Compliance: Health, safety, environmental compliance, audit readiness, risk management, and quality assurance systems.

Inventory & Supply Chain Management: Stock control, vendor management, procurement planning, reconciliation, waste reduction, and loss prevention.

Customer Experience & Service Optimization: Service recovery, complaint resolution, customer satisfaction improvement, and loyalty enhancement.

People Management & Staff Training: Recruitment, onboarding, coaching, performance evaluation, workforce planning, and team productivity improvement.

Reporting & Analytical Problem-Solving: Executive reporting, operational dashboards, data analysis, documentation, and decision-support insights. Digital Tools: Proficient in Microsoft Excel, Word, PowerPoint, Teams, and productivity tools for reporting and workflow management. PROFESSIONAL EXPERIENCE

GENERAL MANAGER & CHIEF FINANCIAL OFFICER 2024 - Present Ofada Heaven and Sankofa, Lagos State General Manager & CFO, 2025 - Present General Manager, 2024 - 2025

Promoted from General Manager to General Manager & CFO following strong performance in operations, financial control, business improvement, and team leadership.

Lead business operations, financial planning, budgeting, forecasting, cash-flow management, procurement controls, and resource allocation across the organization.

Implemented stronger financial controls, compliance frameworks, reporting structures, and internal review processes, reducing audit exposure and improving management visibility.

Improved profitability and financial stability by 15-20% through data-driven budgeting, cost-control initiatives, and tighter performance monitoring.

Optimized treasury, working capital, and expense management, strengthening liquidity and improving cash-flow discipline by 10-15%.

Enhanced service delivery, process efficiency, customer experience, and staff productivity across departments through operational restructuring and performance coaching.

BUSINESS ADMINISTRATOR 2021 - 2023

FoliXx Hospitality/Entertainment Limited (Restaurant, Lounge & Club), Lagos

Led full business administration and multi-service operations, driving 22% year-on-year revenue growth through operational re-engineering and strategic restructuring.

Developed and implemented SOPs, HSE protocols, and quality assurance frameworks, improving service speed, accuracy, and customer satisfaction.

Directed financial planning, budgeting, procurement, vendor management, and cost-control systems to support business continuity and profitability.

Designed workforce optimization systems, including scheduling, performance appraisals, and training programs, reducing staff turnover by 18%.

Led cross-functional teams across operations, HR, marketing, and customer service while strengthening compliance, internal audit, and performance monitoring structures.

Improved brand visibility through business development initiatives, customer engagement programs, and strategic partnerships. SENIOR HEALTH SERVICE MANAGER / GROUP BUSINESS DEVELOPMENT MANAGER 2017 - 2020 Outreach Hospital, Lagos

Oversaw multi-departmental hospital operations, ensuring operational efficiency, patient satisfaction, and regulatory compliance.

Accelerated neonatal service development, contributing to a 15% increase in patient uptake and service expansion.

Improved departmental efficiency by 27% through quality systems, workflow enhancement, and better operational controls.

Collaborated with clinical leadership to upgrade patient-care delivery models and improve service outcomes.

Directed HSE, regulatory compliance, and operational audit functions for healthcare service units.

Prepared executive-level reports, operational dashboards, and insights to support strategic decision-making. GENERAL MANAGER 2016 - 2017

411 Restaurant, Victoria Island, Lagos

Directed corporate strategy, operations, finance, human resources, and HSE compliance across restaurant operations.

Implemented cost-saving measures that reduced operational expenses by 12%.

Managed end-to-end talent processes including recruitment, onboarding, training, and workforce planning.

Ensured adherence to food safety, hygiene, service excellence, and operational quality standards.

Strengthened customer experience systems, improving loyalty, brand reputation, and service consistency.

Managed supplier negotiations, procurement systems, facilities oversight, and cost-control processes. MANAGING CONSULTANT 2015 - 2016

BLD Fine Dining, La Cabana, Cafe Jade, Lagos

Restructured operations across three major hospitality outlets, contributing to a 25% revenue uplift.

Developed and implemented SOPs covering restaurant operations, kitchen management, customer service, and service quality.

Facilitated staff competency development programs to improve service consistency and workforce performance.

Implemented inventory and cost-control measures to reduce leakages and improve profitability.

Advised management on business development, brand strategy, service positioning, and market expansion.

Conducted internal audits covering HSE, service quality, operational compliance, and process adherence. RESTAURANT GENERAL MANAGER 2014 - 2015

KFC (Flagship Store, Lekki), Lagos

Directed daily operations for one of the brand's highest-volume flagship outlets.

Achieved a 20% increase in daily sales through operational restructuring, service improvement, and performance optimization.

Led the groundwork for home-delivery service integration and improved operational readiness.

Achieved zero compliance failures across hygiene, safety, and quality audits.

Managed supply chain, procurement, waste control, stock rotation, and inventory planning.

Coached team leads and shift supervisors to improve productivity, customer satisfaction, and service consistency. AREA MANAGER, SOUTH REGION 2013 - 2014

Mama Cass Restaurants Limited, Lagos & Abeokuta

Oversaw regional operations for seven outlets across Lagos and Abeokuta, delivering 15% growth in average daily sales.

Monitored budgets, turnover, gross profit, and EBITDA to ensure alignment with financial performance targets.

Developed region-specific revenue strategies aligned with customer purchasing power and local market dynamics.

Conducted stock audits, reconciliations, and loss-prevention activities, achieving 100% stock accountability.

Directed training and performance development for outlet managers, supervisors, and frontline teams.

Ensured strict compliance with company SOPs, quality assurance requirements, and HSE standards. GROUND MANAGER 2011 - 2013

Big Treat Plc, Port Harcourt

Managed full-scale mall operations including administration, HR, HSE, marketing, tenant relations, and facility management.

Enhanced safety-standard compliance by 30% through systems upgrades and continuous monitoring.

Strengthened community and government relations to support business continuity and operational stability.

Oversaw revenue monitoring, customer experience, business reporting, and tenant coordination.

Coordinated security, sanitation, maintenance, and facility functions to improve service quality. EXECUTIVE ASSISTANT / ASSISTANT CONSULTANT 2009 - 2011 Nitoks Consultants Limited, Ikeja, Lagos

Supported project management, training delivery, and program execution for corporate clients.

Compiled and developed training manuals for local and international programs.

Coordinated documentation, client relations, logistics, procurement support, and stakeholder correspondence.

Conducted needs assessments, program evaluations, and research initiatives to support consulting engagements.

Improved content development processes and administrative support operations by 40%. DEPOT / SALES-MARKETING MANAGER 2008 - 2009

SPEC Oil Nig. Limited, Lagos

Coordinated petroleum product loading, stock monitoring, and logistics, ensuring 100% loading accuracy.

Oversaw price monitoring, tanker negotiations, customer order management, and union compliance activities.

Managed dispatch, delivery tracking, and post-delivery reconciliation to support service reliability.

Expanded customer portfolio and increased sales by 15%.

Enforced safety, quality, and regulatory control measures across depot operations. OPERATIONS MANAGER 2006 - 2008

Rely Supply Limited, Lagos

Designed operational systems and SOPs, improving business efficiency by 25%.

Directed inventory management, procurement, daily operations, and customer service delivery.

Monitored budgets, expenses, and financial performance to support profitability and accountability.

Strengthened customer service systems, improving client satisfaction and retention.

Led staff performance improvement, manpower planning, and workflow coordination. EDUCATION

University of Lagos, Lagos State 2012

Master of Process Engineering

Master's Thesis: Health, Safety and Environmental (HSE) Requirements for Organizations Obafemi Awolowo University, Ile-Ife, Osun State 2006 Bachelor of Science, Chemical Engineering

Archbishop Aggey Memorial Secondary School 1995

Senior Secondary School Certificate (SSCE)

PROFESSIONAL CERTIFICATIONS & TRAINING

Institute of Chartered Accountants of Nigeria (ICAN) - In view.

Nigerian Institute of Safety Professionals - Professional Certification in Health, Safety & Environment, Levels 2 & 3 (2009).

Infection Prevention & Control (IPC), NCDC/RKI/GIZ - Participatory Quality Development for IPC Improvement in Nigerian Health Facilities

(2019).

Customer Care Training for Healthcare Professionals (2018).

Healthcare Quality and Patient Safety (2018).

Hospital Administration, ITF, Badagry, Lagos (2018).

Hazard Analysis and Critical Control Point (HACCP) (2015).

Certificate Training, KFC (2006).

Computer Appreciation Certificate - Microsoft Word and Windows Operating Systems, Classic Systems Limited/Federal University of Technology Akure (FUTA) (2006).

REFEREES

Available on request.

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