Front Desk & Guest Services Professional
Resume:
SYMONE
WILLIAMS
**********@*****.***
Hartsdale, NY 10530
SKILLS
Proficient computer skills
Marketing
Problem-solving skills
Office administration
Administrative skills
Front office support
Customer service
Microsoft office
Time management
EDUC
Hofstra University
Hempstead, NY • 2001
Our Lady of Good Counsel Academy
White Plains, NY • 1999
Dutchess Community College
Poughkeepsie • Expected in 01/2027
Human Services
CERTIFICATIONS
Recovery Coach Training, PARC Center, Jamaica NY 2018-2019
Peer Ethics Training, PARC Center, Jamaica NY 2018-2019
SUMMARY
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
WORK HISTORY
Community Action Partnership (DCAP) – Case Management Intern
Poughkeepsie, NY • 01/2025 – 05/2025
Supported case managers by conducting client intakes, needs assessments, and progress check-ins.
Coordinated referrals to community resources, social services, housing programs, and mental health providers.
Maintained accurate, confidential client records and documentation in accordance with agency policies.
Collaborated with service planning, goal setting, and follow-up outreach to ensure continuity of care.
Assisted with daily pantry operations including inventory management, stocking, and food distribution.
Welcomed clients, conducted check-ins, and maintained accurate service logs.
WSFSSH - Front Desk Associate
Bronx, NY • 02/2020 - 03/2021
Monitor the well-being of residents.
Monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others.
Assist residents in obtaining needed services.
Assist residents upon request in contacting building management and/or social services.
Record and refer all requests for building repairs or services to appropriate staff.
Fulton Daycare Center – Teacher’s Assistant
Bronx, NY • 01/2011 - 01/2012
Assisted the head teacher with all day-to-day activities, including lesson planning and group activities.
Consulted with all student family members regarding their progress and focused on growth and development.
Maintained order and discipline of all students in a caring manner utilizing supportive reinforcement to promote trust with students and parents as well.
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