Certified Nursing Assistant (CNA) Hospice Care

NAJMA DOUGLAS

623-***-**** *******************@*****.***

SUMMARY

Dedicated Certified Nursing Assistant with a strong background in hospice care and a passion for providing high-quality, patient-centered care. Known for building meaningful relationships with patients and their families, and delivering care with dignity, empathy, and professionalism. A dependable, motivated healthcare professional who is always eager to learn, expand clinical skills, and contribute to positive patient outcomes. Seeking a rewarding CNA position with opportunities for professional growth.

SKILLS

●Personal Care Assistance: Skilled in assisting with daily living activities such as bathing, grooming, dressing, and feeding.

●Medication Management: Experience in reminding clients to take medications, managing schedules, and aiding with administering prescribed medications under supervision.

●Documentation: Experienced in accurately entering, updating, and managing patient information in electronic medical record (EMR) systems to support continuity of care; point click care.

●Emergency Response & First Aid: Trained in Basic Life Support/CPR, first aid, and emergency response protocols to ensure client safety at all times.

●Companionship & Emotional Support: Adept at providing emotional support, building strong relationships, and offering companionship to individuals of all ages

●Mobility Assistance: Ability to assist clients with limited mobility through proper techniques and equipment, ensuring comfort and safety.

●Time Management: Skilled at managing multiple tasks and ensuring that all caregiving needs are met efficiently and on time.

●Confidentiality & HIPAA Compliance: Understanding and adherence to maintaining the confidentiality of client information and compliance with HIPAA regulations.

●Adaptability & Patience: Flexible and patient with the ability to adapt to different care needs, personality types, and client preferences.

●Cultural Sensitivity: Respectful of diverse backgrounds, with a commitment to providing culturally competent care and ensuring comfort and safety.

EXPERIENCE

Hospice Caregiver/ PRN

Com For Care, Scottsdale, AZ October 2025 - Present

●Provided personalized resident care, including assistance with activities of daily living(ADL’s), hygiene, grooming, and mobility, ensuring dignity and safety.

●Delivered compassionate, person-centered care to residents with dementia and Alzheimer's disease, utilizing effective communication and redirection techniques to manage confusion, agitation, and challenging behaviors while ensuring resident safety and comfort.

●Maintained timely and accurate documentation of care, charting observation and promptly reporting any changes in resident conditions to the supervisor.

●Aided administration of medication and treatments according to prescribed schedules, utilizing technique for tube feeding and catheter care to ensure resident safety and well being.

Behavioral Health Technician

Sunshine Residential Homes, Glendale, AZ May 2023 - August 2025

●Monitor and Address Behavioral Issues: Observe resident behavior, identify triggers, and intervene as necessary to de-escalate situations, ensuring a safe and supportive environment for all residents.

●Implement Individualized Treatment Plans: Follow care plans developed by mental health professionals, assisting residents with specific therapeutic activities and goals aimed at improving their social, emotional, and behavioral health.

●Facilitate Group Interactions and Therapy Sessions: Lead or assist in structured group activities and therapy sessions, encouraging positive communication, teamwork, and skill-building among residents.

●Document Observations and Progress: Maintain detailed, accurate records of resident behaviors, progress, incidents, and any changes in condition, ensuring compliance with regulations and providing support for ongoing treatment evaluations.

Caregiver

Young Women’s Freedom Center, San Francisco, CA June 2019 - November 2022

●Provide compassionate, high-quality care for elderly clients and individuals with disabilities, ensuring their physical and emotional needs are met.

●Administer medication reminders and assist with daily routines, creating a safe and structured environment.

●Develop and maintain trusting relationships with clients and their families to ensure satisfaction with services provided.

●Monitor client health conditions, document changes, and report concerns to supervisors and healthcare providers.

Customer Service Specialist

Maximus Real Estate Partners, Park Merced, CA February 2017 - June 2019

●Assisted over 40 clients daily with their needs and concerns via phone, email, web chat, and fax.

●Coordinated internally with operations and logistics to maintain knowledge of new company listings.

●Trained new hires on products and services, best practices and protocols to reduce process gaps.

●Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisors.

●Mentored new employees on procedures and policies to maximize team performance.

EDUCATION AND TRAINING

●Basic Life Support, CPR & First Aid Certified — BLS CPR/AED/First Aid

Valid until 05-20-2028

●Level One Finger Print Clearance Card

Valid until 10-12-2029

Moore Medical Training Institute, Phoenix, AZ — Certified Nursing Assistant: Graduated June 4th 2026 May 2026 - June 2026

Chamberlin Real Estate Inc., Campbell, CA — California Real Estate School: Graduated September 28th 2022 January 2021- September 2022

Cinta Aveda Institute, San Francisco, CA — California State License of Esthetics — Graduated April 13th, 2022, November 2021 - April 2022

References: Available upon request.

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