Experienced Remote Member Services & Claims
Resume:
mYRA lOWE
**********@*********.***
ASSOCIATE IN sCIENCE dEGREE 1980 vINCENNES uNIVERSITY
** ***** **** ****** ********** 1985 - present
Sales: Cable, Telephone, Clothing, Video
American (Now Spectrum) Cable; SBC/Ameritech (now AT&T); Lane Bryant
Insurance: Auto/Property claims, Health/Medicare/Medicaid Customer Service and claims (Allstate; Safeco/IN Insurance)
Customer Support: Answering Service, Electronics Troubleshooting, Book/Record Clubs Order Entry (Hellyer Communications; Thomson Consumer Electronics: BMG Music Club)
Long Distance Operator experience (MCI long distance)
6 years team lead experience
Peer coaching, Monitoring calls for quality,Team motivation, Track Key Performance Stats, Handling escalated calls (CIC Enterprises; MCI)
• 10 Key Data Entry
• 70 WPM typing
• Ability to use company intranet and internet searches to answer questions
• Ability to use Windows applications
• Experience with Excel spreadsheets to track statistics
• Teams chat to communicate with manager and team
• Outlook Email
• Organization skills
• Ability to maintain computerized files for easy access
• Ability to work independently
• Ability to take ownership for time card corrections when needed
• Excellent oral and written communication skills
• Ability to communicate with customers by phone, email, and/or chat per company guidelines
• Good familiarity with on line databases for work
All positions prior to 2020 were on site
Member Services Representative (Remote WFH)
Concentrix for Aetna
July 2023 – August 2026
Patient Care Advocate (Remote WFH)
Accredo Specialty Pharmacy/Cigna
Sept 2022 – May 2023.
Member Services Rep USAA(On Site then Remote WFH )
Sitel Group
November 2019 – August 2022
IU Health Project
Methodist Hospital via Staff America
Augst 2019 – October 2019
Eligibility Verification Rep 1
American Specialty Health
November 2018 - August 2019
CSR 1
Anthem Blue Cross Blue Shield
July 2017 - August 2018.
Claims Research Analyst
MDwise Marketplace via Stafforward
March 2016 to May 2017.
Customer Service Associate
Covance via Randstad Staffing
November 2015 - January 2016
Customer Service Associate Health Project
MHS via Aerotek Staffing
August 2015 – September 2015
Customer Service Associate
Caresource/ Xerox Communications LLC
February 2015 – July 2015
.
Customer Service Expert / Answering Service
Stericycle Communications
February 2014 – December 2014
Medicare Part D CSR
Wellpoint via Aerotek
October 2013 – December 2013
Part Time Sales CSR
Musician’s Friend/Guitar Center
March 2013 – August 2013
Confirmations Representative
Defender Direct (dba Protect Your Home)
March 2011 – Jan 2013
Customer Service
Cura/ExpressScripts via Kelly Services
October 2010 – January 2011
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