District Manager-Multi-Unit Retail Growth Leader

MARISSA GOSS

DISTRICT MANAGER

470-***-**** Jonesboro, Ga 30238 ************@*****.***

Results-driven retail management professional with a proven track record in leading multi-unit operations, driving sales growth, and optimizing operational efficiency. Skilled in developing high-performing teams, improving profitability, and delivering exceptional customer experiences. Adept at performance analysis, inventory control, and sales strategy development, with a strong ability to foster collaborative relationships and consistently exceed targets. Known for reducing turnover, enhancing operational efficiency, and achieving organizational goals in diverse retail environments. Skills

● Leadership & Team

Development

● Retail Operations

Management

● Recruitment & Training

● Inventory Control & Loss

Prevention

● Customer Experience

Enhancement

● Financial Analysis

● Sales Strategy &

Performance

● Communication &

Collaboration

● Multi-Unit Management

Professional Experience

District Store Manager

Lori’s Gifts – Atlanta, GA 2020–Present

Oversaw operations for 23 retail locations, driving sales, talent development, and operational excellence across a high-volume retail district.

● Increased district sales by 15% YoY through strategic performance analysis and tailored growth initiatives; successfully turned around an underperforming store, boosting sales by 30% through mentorship and collaborative feedback loops with the store manager.

● Recruited, coached, and developed high-performing store managers while launching district-wide initiatives that elevated leadership effectiveness, boosted customer satisfaction, and increased employee engagement—resulting in improved retention and operational consistency across all locations.

● Reduced inventory discrepancies by 20% and improved merchandising standards through refined processes and elevated in-store presentation, contributing to a 10% increase in district profit margins.

● Partnered with corporate leadership to ensure district strategies aligned with broader organizational objectives, resulting in consistent KPI achievement quarter over quarter. District Manager

Cato Corporation – Atlanta, GA 2011–2020

Led operations for 13 retail locations, driving revenue growth, operational consistency, and team development across the district.

● Increased district sales by 12% YoY through strategic performance analysis, store-level optimization, and targeted revenue initiatives.

● Reduced employee turnover by 30% by launching engagement programs and mentoring store managers to build high-performing teams.

● Achieved 100% compliance on quarterly audits by conducting routine evaluations and reinforcing brand and operational standards.

● Partnered with corporate on marketing campaigns and merchandising strategies, resulting in a 15% lift in seasonal product sell-through.

● Recognized regionally for exceeding KPIs and consistently leading one of the top-performing districts in customer satisfaction and sales growth. Store Manager

Cato Corporation – Atlanta, GA 2004–2011

Oversaw daily operations of a high-volume retail store, delivering strong sales results, exceptional customer service, and team success.

● Increased store sales by 18% YoY through data-driven trend analysis, targeted promotions, and effective visual merchandising strategies.

● Improved employee retention by 25% by restructuring hiring, onboarding, and team development processes for 10–15 associates.

● Maintained 98% inventory accuracy and executed corporate merchandising plans to ensure high product visibility and sell-through.

● Oversaw daily operations, including cash handling and loss prevention, consistently passing internal audits with zero compliance issues.

● Recognized by district leadership for exceeding performance targets and fostering a motivated, customer-focused store environment.

Education

B.S. Business Management, University of Phoenix

B.S. Computer Information Systems, Devry University

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