Human Services & Special Education Support Specialist

Simone Wright

Coram, NY *****

Professional summary

Human Services professional with more than two decades of experience supporting individuals through complex

behavioral, emotional, educational, and high pressure situations requiring sound judgment, calm communication, and

thoughtful intervention. Possess a uniquely balanced background spanning guidance and counseling, special education,

correctional services, and customer support, providing a deep understanding of how to build trust, navigate crisis

situations, assess individual needs, and dealing with people from diverse backgrounds.

Work experience

Special Education Aide

Longwood Central School District Middle Island, NY

November 2024 to Present

1. Provide direct student support

2. Classroom assistance with daily routines and instructional activities

3. Support implementation individualized plans

Correction Officer

NYCDOC New York, NY

June 2015 to September 2024

1. Endured institutional safety using professional judgment 2. Defused challenging situations through effective crisis

intervention

2. Produced detailed reports, official documentation, activity log

Administrative Support Assistant

Swiss Post Solution New York, NY

February 2006 to February 2015

1. Assisted customers through telephone, email, and face-to-face interactions by providing timely information, resolving

inquiries 2. Protected confidential information through careful handling of sensitive records

2. Coordinated administrative functions that supported efficient office operations while ensuring documentation and

communications were processed accurately

Guidance Counselor

Randolph Lopez School of Hope Jamaica, W. I.

September 2001 to July 2004

1. Counseled students with intellectual, developmental, physical, behavioral, and learning needs by addressing personal,

social, and educational challenges affecting overall development 2. Partnered with teachers, administrators, and

educational professionals to develop coordinated intervention strategies that addressed barriers to student

participation and well-being

2. Worked closely with parents and guardians to discuss student concerns, share observations, and encourage consistent

support between home and school

Education

Educational Studies (University)

Grand Canyon University Remote

December 2024 to August 2026

Associate in Education/Teaching Diploma - Major: Guidance & Counseling (University)

Mico University College

September 1997 to May 2001

Skills

Conflict de-escalation Computer literacy Computer skills Crisis intervention

Written communication Emergency response - Emergency response experience (6–10 years)

Microsoft Office Interpersonal skills Operational leadership Cross-departmental collaboration

Communication skills Experience working with children Incident Reporting Customer service

Professional communication Situational awareness Risk assessment

Certifications and licenses

Certified Teaching Assistant

September 2025 to September 2028

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