Detail-Oriented Security and Customer Service
Resume:
Dinyle Sherice David
Calumet City, Illinois 60409
*******@*****.***
Summary: A detailed oriented individual who is experienced at multi-tasking, enjoying challenges and seeking to secure a long-term position at this company where I can contribute to its growth, by utilizing my skills effectively.
Work Experience
Securitas Security Services January 2024-October 2025 Security Officer Chicago, Illinois
Perform entry and exit screening duties required for the site.
Prevent prohibited items from entering secure production areas.
Record all entries and exits in the SAR.
Ensure the Colo is clear and the lockbox is secure.
Document any incident that may take place at the checkpoint. American Airlines March 2022-August 2023
Customer Service Representative Chicago, Illinois
Assist passengers and checks flight tickets at the gate entrance when boarding.
Announce flight information, using public address system.
Assist elderly, disabled, or young passengers to board or depart the aircraft.
Direct travelers to their gate of departures, and terminals affirming airport policies.
Regularly utilize computer programs to fulfil guest request and other job duties.
Responsible for rebooking passengers and giving alternative flight options. Aramark November 2019–September 2021
Call Agent Chicago, Illinois
Follow communication script for each call.
Verify patient’s information, process orders and request by the patient.
Frequently attend educational seminars to improve performance level.
Strong phone and verbal communication skills along with active listening.
Completing all call notes and call reports as necessary.
Manage a large amount of inbound and outbound calls in a timely manner. Education
South Shore High School August 2003-June 2007
High School Diploma Chicago, Illinois
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