Ophthalmic Technician & Medical Front Office

JENNIFER DEHOYOS

Dehayos**@gmail com 910-***-**** Rast Setauket, NY 11733

Summary

Experienced Ophthalmic Technician specializing in diagnostic imaging and visual fel testing. Focused on improving patient

experiences through effective scheduling and customer service, Expertise in ophthalmic technology and medical front office

‘management, optimizing patient record management and inventary contralto enhance patient flow and satisfaction,

Skills

+ Ophthalmic testing + Healtheare communication

+ Visual field testi + Health and safety regulations

+ Diagnostic imagin + Inventory evntrol

+ Electronic health revords + Insurance verification

+ Patient scheduling + Attention to detail

+ Patient engagement

Experience

"Nesconset Eye Care Nesconset, New York + Operated diagnostic equipment for vision testing.

Opthalmic Tech ‘Medical Front Office. Conducted ey

Receptionist

(02/2022 - 09/2025

exams und assessments for paca,

‘+ Maintained inventory of eyewear and medical supplies,

+ Educated patients on proper eyewear care and usage

+ Processed patient information and managed revords accurately.

+ Provided exceptional customer service to enhance patient experience

+ Completed scheduled appointments on time to drive quality service.

+ Assisted patents with vision tests and sereenings.

+ Conccted comprehensive patient eye exams and recorded findings

accurately

‘+ Managed pationt scheduling and maintained organized medical records

effciently.

+ Collaborated with am members to enhance patient flow and service

delivery

+ Managed multi-line phone system, directing calls to appropriate

personnel

4+ Grected and assisted vistors, ensuring a welcoming environment.

Soccer Shots Setauket, New York + Coordinated administrative tasks for youth soccer programs across

Administrative Director ‘multiple locations.

‘08/2021 «12/2022 + Managed scheduling und logisties for staf training sessions and events

“+ Supervised office operations, ensuring smooth communication among

team members

‘+ Assisted in creating promotional materials to enhance community

outreach efforts,

+ Maintained accurate records of participant registrations and financial

‘wansuctions

+ Facilitated mectings between coaches, parents, and community pariners to

address concers.

+ Organized company events such as conferences, seminars, workshops

+ Performed complex tasks requiring advanced problem solving skills,

+ Resolved customer complaints in an efficient man maintaining

positive relationships with cients and customers

Fast End Fye Holbrook, New York + Conchcted comprehensive patient eye exams and recorded findings

‘Ophthalmic Medical Technician accurately

(06/2017 - 06/2021 + Assisted ophthalmologists in various diagnostic procedures and

treatments,

+ Managed patient scheduling and maintained organized medical records

cllciently.

1+ Operated specialized equipment for visual field testing and imaging

+ Educated patients on eye care practices and post-procedure instructions.

+ Collaborated with am members to enbance patient flow and service

delivery

+ Provided echnical support during surgical procedures and esssted with

setup,

+ Communicated effectively with other healthcare professionals regarding

patient eare needs,

+ Maintained accurate patient records in accordance with HIPAA

regulations.

+ Maintained inventory ofall medical supplies inthe cline

“+ Monitored patient progress during follow-up vi

changes tothe physician immediatly

ts and reported any

‘Cape Fear Retina Wilmington, North Carolina + Collaborated with medical staff to enhance patient workflow and

‘Ophthalmic Retinal Technician Assistant communication eicieney.

Front Desk Manager + Managed inventory of medical supplies to guarantee availability for daily

09/2007 - 06/2014 proceduces.

+ Provided support during retinal examinations ao prepared patients for

procedures.

‘+ Assisted in training new team members on oquipment usage and safety

protocols

+ Documented patient information accurately in electronic health records

+ limplemented infection control protucols to uphold a safe clinical

cavironment.

+ Groctedpationts warmly and scheduled appointments efficiently.

‘+ Managed patient records and maintained confidentiality consistent,

+ Answered multi-line phone system and directed calls appropriately

+ Processed insurance information and verified patient eligibility promptly

+ Coordinated communication between healthcare providers and patients

effectively.

+ Ensured waiting area remained clean and organized for patient comfort

+ Assisted patents with check-in procedures and form completion

smoothly

Education and Training

Stony Brook University Stony Brook, NY

Bachelor of Arts in Socioloygy

06/2000

‘Ward Melville HS Setauket

igh School Diploma

06/1994

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