QA Automation Engineer (SDET)

SUMAYYA ABBAS

QA Automation Engineer SDET Selenium Java API Testing CI/CD

+971-**-***-**** • ************@*****.*** • LinkedIn • Dubai, UAE Professional Summary

QA Automation Engineer / SDET with 5 years of experience in web and enterprise application testing and automation. Strong hands-on expertise in Java, Selenium WebDriver, Selenide, Playwright, TestNG, Maven, SQL, and GitLab CI/CD, with experience building automation frameworks and executing functional, regression, integration, UI, and end-to-end testing. Experienced in test planning, defect management, root-cause analysis, database testing, and API testing/validation using Postman, with strong experience in Salesforce Sales Cloud and Service Cloud. Also experienced in AI-powered and conversational testing, including chatbot response validation, AI-agent workflows, fallback handling, and edge cases, while leveraging AI tools to improve QA productivity.

Core Skills

Quality Engineering Manual, Functional, Regression, Integration, System, Exploratory Testing, Defect Triage, Risk-Based Testing, STLC

Automation & Frameworks Selenium WebDriver, Java, Selenide, Playwright, TypeScript, TestNG, Maven, POM

API & Integration Testing Postman, REST API Validation, Request/Response Validation, Integration Testing, Backend Data Validation

Programming Java, SQL, Python (scripting)

AI Tools & Assistants Claude, ChatGPT, Gemini, Cursor, Codex, MCP + Cursor (Salesforce DX) AI & Conversational

Testing

AI-Powered Feature Validation, Conversational Testing, AI-Agent Workflow Validation, Response Validation, Failure Analysis, Intelligent Debugging, Edge- Case Testing

CI/CD & Version Control GitLab CI/CD, Git

Salesforce Sales Cloud, Service Cloud, Standard & Custom Objects, Salesforce DX Databases MySQL, Oracle DB, Snowflake, MDM

Tools & Platforms JIRA, ALM, TestIt, Eclipse, IntelliJ IDEA, Allure Reporter Methodologies Agile / Scrum, Sprint Planning, Story Point Estimation, Shift-Left Testing Professional Experience

Software QA Engineer

RingCentral, Bangalore Dec 2024 – Jun 2026

● Developed and maintained 50–100 automated test cases for Salesforce standard and custom objects using Selenide, improving team efficiency by 25% within a 4–6 member QA team.

● Integrated automation suite with GitLab CI/CD pipeline, enabling regression execution on every code push without manual intervention.

● Designed and executed end-to-end test plans for Salesforce Sales Cloud and Service Cloud workflows using TestIt, ensuring full business requirement coverage.

● Used AI-assisted Salesforce DX tooling to streamline sandbox validation, test data queries, and metadata verification — reducing manual effort in QA workflows.

● Validated AI-driven Salesforce features including AI Bot, Support Agent AI Assist, and AI Reporting Tool — ensuring accurate data retrieval, record integrity, and multi-object report generation across functional and regression cycles.

● Performed conversational AI testing for Ringo Bot integrated with Salesforce data, validating chatbot responses, business workflows, fallback handling, response consistency, and edge-case scenarios.

● Introduced structured QA processes and test coverage strategies that improved overall product reliability.

● Collaborated in Agile/Scrum ceremonies — sprint planning, story point estimation, and defect triage — ensuring QA was embedded across the full delivery cycle.

● Served as technical panel member in campus and lateral hiring interviews for QA roles. Project: AI-Driven Salesforce Test Automation Framework

● Set up and explored an AI-first Salesforce test automation framework enabling QA teams to write plain-English .txt scenario files auto-converted into Playwright TypeScript specs — reducing the need for testers to write test code manually.

● Framework uses a dual-layer model: Salesforce API for setting hidden/required fields and Playwright for UI validation across Lightning — ensuring save operations succeed without manual workarounds.

● Integrated OpenAI GPT-4o to parse plain-English QA scenarios into structured execution commands — enabling the framework to understand natural language test steps that may be ambiguous or non-technical in phrasing.

● Executed and debugged Playwright TypeScript test specs against a live Salesforce sandbox, gaining practical hands-on exposure to browser automation concepts beyond Selenium.

● Validated AI agent workflows including response consistency, fallback handling, and scenario execution with Allure reporting and failure artifact capture.

Engineer – Testing

Voya India, Bangalore May 2021 – Dec 2024

● Led end-to-end QA for the Health Solutions project — a Salesforce CRM migration for B2B group insurance products within a 3-member QA team, ensuring zero critical defects in production post-migration.

● Performed root cause analysis for automation failures and application defects, collaborating with developers to identify issues and verify fixes.

● Built and maintained a Java + Selenium WebDriver automation framework from scratch using Maven and TestNG, implementing Page Object Model (POM) and reusable components for scalable regression automation.

● Designed, executed, and maintained 200–500 manual and automated test cases mapped to system requirements, achieving comprehensive functional and regression coverage.

● Conducted database testing across Snowflake, SQL Developer, and MDM — leveraging Python scripts for automated data comparison and validation post-migration.

● Performed API testing of CRM integrations with D&B database using Postman, validating request/response accuracy and data integrity across integration points.

● Collaborated in Agile/Scrum ceremonies across a cross-functional team — defining acceptance criteria, planning testing activities, and contributing to sprint delivery. Education

B.E. – Electronics and Communication Engineering

Yenepoya Institute of Technology, Mangalore 2016 – 2020 Achievements & Leadership

● Best Paper Award (2020): Presented 'Facial Emotion Recognition for Smart Applications' at NCCDS2020 in association with ISTE & IJERT.

● Ringathon Finalist – RingCentral: Proposed SyncGenie AI, shortlisted to semi-finals of a company-wide innovation hackathon.

● DEI Council Member – RingCentral: Supported Diversity, Equity & Inclusion initiatives to enhance employee engagement.

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