Remote and Direct Customer Service to customers at all levels

GENE SHLYAK

Wheeling, Illinois • 847-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

To secure a stable and sustainable career opportunity where I can leverage extensive corporate experience in direct and remote customer service, business operations, financial services, order management, client relations including but not limited to complex problems resolution, documentation, and follow-up, coordination, and professional driving to provide meaningful value to an organization. Experienced working independently, managing time-sensitive responsibilities, and communicating professionally with customers at all levels. I am particularly interested in Remote Customer Support, Dispatch, Remote Operations, and related positions with hospitals, healthcare organizations, financial institutions, and other organizations where remote work is feasible. I am also open to freelance, contract, and project-based opportunities that can be performed from home, as well as W-2 fleet driving positions with a company-provided vehicle. My target is to bring proven business experience, reliability, professionalism, strong customer-service skills, operational judgment, coordination abilities, and a strong work ethic to an organization where my expertise can be effectively utilized.

PROFESSIONAL EXPERIENCE

GRUBHUB

Delivery Partner / Premier-Level Driver August 2017–Present

• Provide professional, reliable delivery service in a time-sensitive, customer-focused environment.

• Independently manage daily workload, navigation, route planning, order accuracy, and timely delivery completion.

• Maintain professional communication and customer service throughout the delivery process.

• Adjust work schedule and availability according to delivery demand, including high-volume periods.

• Utilize navigation technology, and mobile applications.

• Manage multiple deliveries and changing priorities while maintaining attention to detail and exceptional service quality.

• Work independently with minimal supervision while maintaining consistent professional standards. GEPPETTOS ‘S RESTAURANT

Marketing & Advertising / Customer Service / Order Management March 2016–July 2017

• Designed and delivered the restaurant’s brand awareness through the community based marketing and advertising campaigns

• Provided direct customer service in a fast-paced restaurant environment.

• Supported restaurant marketing activities and customer outreach.

• Communicated directly with customers to understand needs, answer questions, and resolve issues.

• Managed changing workloads and priorities in a high-volume environment.

• Developed strong customer-service, communication, organization, and order-management skills. FAMILY CARE / FULL-TIME PARENT

2012–2016

Took a planned career break from full-time professional employment to provide full-time care for twin children and manage family responsibilities, returning to the workforce in 2016. EARLIER PROFESSIONAL EXPERIENCE 1997–2012

Built a diverse professional career spanning Information Technology, Finance, Mortgage Banking, and Insurance, developing strong business, analytical, technical, and customer-service skills. Approximately nine years of experience in IT provided a solid technical foundation, followed by extensive experience in Mortgage Finance and Insurance, working directly with home buyers and homeowners on home purchases, loan applications, refinances, and loan modifications. Provided guidance and solutions involving mortgage financing, credit counseling and credit repair, homeowners insurance, and health insurance, requiring professionalism, attention to detail, strong communication skills, and the ability to understand and address individual customer needs. Develop extensive customer-service and client-relationship experience through direct and remote communication, including telephone customer interactions, problem resolution, product explanation, documentation, and follow-up.

EDUCATION

DeVry University

Bachelor's Degree — Major => Computer Science

Minor => Finance