Behavioral Health Program Leader

SANDRA M. TREVINO

916-***-**** ************@*****.***

Professional Summary

Highly accomplished behavioral health leader with 20+ years of experience directing residential and outpatient substance use disorder and co-occurring treatment programs, improving clinical operations, and leading multidisciplinary teams. Proven success driving quality improvement, regulatory compliance, operational excellence, and service delivery across complex behavioral health settings. Expertise in trauma-informed care, harm reduction, motivational interviewing, and gender-responsive practices, with a demonstrated commitment to advancing equitable, client- centered care for underserved populations. Recognized for strategic leadership, staff development, operational efficiency, and building high-performing teams that deliver exceptional clinical and program outcomes.

Skills

• Program Leadership

• Employee Training

• Problem Solving

• Interdisciplinary Collaboration

• Excellent Verbal and Written

Communication

• Critical Thinking

• Clinical Documentation

• HIPAA Requirements

• Medical Record Maintenance

• Adaptability

• Attention to Detail

Work History

Interim Program Director of Individual Treatment Feb 2026 – Current HealthRIGHT 360

• Direct a multidisciplinary residential treatment program serving 80–115 clients, overseeing clinical operations, client care, safety, compliance, and program performance.

• Lead clinical services and coordinate SUD counseling, case management, client safety, operations, medical scheduling, and administrative teams to ensure integrated, high-quality care.

• Increased service delivery and billable bed days through strategic operational and clinical improvements, resulting in the program achieving the highest statewide performance among similarly sized residential treatment programs.

• Supervise and mentor SUD Supervisors and the Operations Manager, providing indirect oversight of counselors, case managers, medical scheduling, administrative, overnight, and client safety staff.

• Lead recruitment, onboarding, coaching, performance management, employee development, and corrective action in collaboration with Human Resources.

• Ensure compliance with Drug Medi-Cal (DMC), DHCS, licensing, county contracts, agency policies, and regulatory standards across multiple California counties.

• Ensure program quality through chart audits, documentation compliance, productivity oversight, and continuous quality improvement.

• Oversee EHR operations by monitoring utilization, retention, productivity, documentation, and timely resolution of discrepancies.

• Develop and implement program policies, workflows, and staff training to improve service delivery, clinical quality, and operational effectiveness.

• Lead weekly interdisciplinary staff meetings, facilitate staff training, and promote ongoing professional development to maintain high standards of clinical practice and service delivery

• Maintain responsibility for facility operations, including safety, security, accountability, emergency response, and after-hours crisis management.

• Collaborate with executive leadership, medical providers, county partners, and stakeholders to ensure coordinated, compliant, client-centered services. Residential SUD Supervisor III May 2024 – Feb 2026 HealthRIGHT 360 San Francisco, CA

• Supervisory responsibilities: provided direct supervision and mentoring to SUD IIIs, residential case managers and program staff.

• Provided training on clinical applications of EHR systems

• Worked alongside SUD counseling leadership and SUD counselors to enhance and improve comprehensive, trauma-informed and harm reduction behavioral health care services.

• Facilitated group training and individual coaching sessions based on training needs and styles.

• Assessed and enhanced workflows for clinical staff to meet job requirements.

• Supervised SUD counselors and program staff in supporting clients in recovery to achieve their treatment goals, reunify with their families, and work toward long-term self-sufficiency. Residential Interim Program Manager Nov 2023 – May 2024 HealthRIGHT 360 San Francisco, CA

• Oversaw program implementation, daily operations, and clinical service delivery.

• Provided direct supervision, training, coaching, and support to clinical team members.

• Delivered evidence-based services to participants in both individual and group settings as needed.

• Supported the Health & Wellness department with medication management and distribution.

• Monitored program outcomes and conducted chart reviews to ensure contract compliance and adherence to quality standards.

• Supervised SUD counselors and program staff, offering clinical guidance and interventions for clients with high acuity and returns to use.

Behavioral Health Clinical Trainer Jun 2019 – Oct 2023 HealthRIGHT 360 San Francisco, CA

• Provided administrative, clinical, and documentation training to staff across all San Francisco behavioral health programs

• Trained and supported clinical staff to meet professional, clinical, productivity, and compliance standards

• Utilized quality assurance and compliance standards to develop, update, and expand SUD and DMC training materials

• Worked with clinical supervisors and treatment teams to assess areas of need for staff training and quality improvement

• Made recommendations to direct supervisors, clinical supervisors, and HR in how best to support or provide structured feedback to SUD staff

• Coordinated with compliance team and program QA to ensure DMC documentation compliance by clinical staff

Compliance Manager Jan 2015 - Jun 2019

HealthRIGHT 360 San Francisco, CA

• Supervised a team of six compliance coordinators

• Conducted internal audits and chart reviews to identify potential reports and corrective action plans with recommendations based on audit findings.

• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.

• Developed and delivered training programs to inform new and current employees about compliance issues.

• Prepared records and data for regular audits.

• Managed quality programs to reduce overdue compliance activities. Outpatient Program Manager May 2014 - Jan 2015

HealthRIGHT 360 San Francisco, CA

• Oversaw and implemented program services, clinical activities and staffing to ensure program compliance with contracts and licensing regulations for the program

• Directed behavioral health services and coordination of various activities within the program as well as coordination with external stakeholders and community partners.

• Provided direct supervision and mentoring to program staff.

• Responsible for interviewing, hiring, training, coaching, evaluating job performance, disciplining, and terminating, when needed.

• Oversaw random and scheduled site visits, monitoring reports and routine audits

• Ensure program met stated objectives and treatment outcomes

• Conducted random and routine chart audits to ensure documentation standards were consistently being met

Outpatient Lead Case Manager Feb 2011 - Jan 2014

HealthRIGHT 360 San Francisco, CA

• Assisted clients in recovery to achieve their treatment goals, reunify with family and gain self- sufficiency

• Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments.

• Supported and assessed and counseled clients struggling with addiction and devised strategies based on client needs.

• Developed individual treatment goals based on SU history and diagnosis.

• Maintained accurate and current documentation in client's charts with treatment plan goals specific to individual needs

• Successfully lead new IPO project in collaboration with the mayor’s office to rehabilitate at risk TAY

Residential Substance Use Disorder Counselor Apr 2006 - Feb 2011 Walden House (HealthRIGHT 360) San Francisco, CA

• Assisted clients in recovery to achieve their treatment goals, reunify with family and gain self- sufficiency

• Daily individual counseling and interventions

• Maintain accurate and current documentation in client's charts with treatment plan goals specific to individual needs

• Developed individual treatment goals based on history and diagnosis.

• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

• Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments.

Education

Clinical Supervisor CADTP 2023

Certified Substance Use Disorder Counselor II CADTP 2012 Automated Office Skills Certificate Program Arriba Juntos 2005

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