Customer Service Representative - Pharmaceutical Support

EMAAN KEEN

PROFESSIONAL EXPERIENCE

MCKESSON CORPORATION May 2020 - March 2026

Customer Service Representative

Managed a high-volume inbound call environment, handling 50-80 customer interactions daily while also completing outbound follow-up calls to drive issue resolution.

Provided customer support to hospitals and pharmacies regarding pharmaceutical orders, product availability, and order-related inquiries.

Partnered with pharmaceutical manufacturers to research order details, resolve discrepancies, and provide timely updates to customers.

Handled complex customer situations with professionalism, utilizing strong communication and problem-solving skills to de-escalate concerns and deliver effective solutions.

Maintained accurate customer records and order documentation within CRM and SAP Lightning database systems.

GENPACT May 2019 - August 2019

Content Review Analyst

Moderated incoming ads and posts on social media sites.

Utilized multiple systems in a fast paced and tech driven environment.

MODERN MARKET February 2019 - May 2019

Cashier

Provided friendly, hands-on customer service to ensure positive guest experience in a fast-paced retail environment.

Processed customer transactions accurately while assisting with quality assurance efforts, including identifying and removing damaged or discrepant products.

WHOLE FOODS MARKET September 2018 - January 2019

Cashier

Delivered exceptional customer service by assisting guests with transactions and addressing questions in a professional manner.

Supported quality assurance initiatives by identifying and removing malfunctioning or discrepant products to maintain store standards.

EDUCATION

NORTHWEST HIGH SCHOOL

High School Diploma

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), CRM Software, SAP Lighting

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