Detail-Oriented Customer Service & Administrative Support

Maram Alfallas

Poughkeepsie, NY • 845-***-**** • ***************@*****.***

Professional Summary

Detail-oriented and dependable professional with an Associate of Applied Science in Business and experience in customer service, client support, documentation, and administrative tasks. Skilled at communicating with diverse customers, maintaining accurate records, resolving concerns, and managing multiple priorities in fast-paced environments. Strong organizational, problem-solving, and communication skills with a professional and adaptable approach.

Professional Experience

Customer Service Representative, STARGROUP

Poughkeepsie, NY

July 2026 – Present

• Provide professional customer service and support to customers across 13 states, addressing questions, requests, and service needs.

• Communicate clearly and professionally with customers while resolving concerns and ensuring a positive service experience.

• Maintain accurate customer information, documentation, and service records while handling multiple requests and priorities.

• Coordinate with team members to address customer needs efficiently and follow established service procedures.

Job Coach

Poughkeepsie, NY

August 2025 – May 2026

Maintained accurate and confidential documentation and client records.

Collaborated with educators, employers, and support staff to coordinate services and workplace success.

Prepared reports, tracked progress, and managed multiple client cases while meeting deadlines.

Crew Member, Dunkin'

Poughkeepsie, NY

July 2023 – August 2025

Provided exceptional customer service in a fast-paced environment.

Handled cash transactions accurately and maintained organized records.

Resolved customer concerns professionally while balancing multiple priorities.

Stop & Shop

Poughkeepsie, NY

August 2019 – June 2023

Cross-trained across cashier, online pickup, florist, dairy, frozen, health & beauty, and self-checkout departments.

Maintained accurate transactions, inventory, and department organization.

Demonstrated attention to detail, teamwork, and excellent customer service.

Education

Dutchess Community College, Poughkeepsie, NY

Associate of Applied Science in Business, 2025

Paralegal Certificate

Arlington High School, Poughkeepsie, NY

High School Diploma, 2021

Core Skills

Customer Service • Client Support • Records Management • Documentation • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Communication • Organization • Attention to Detail • Time Management • Problem Solving • Team Collaboration • Confidentiality • Multitasking

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