Customer Service & Operations Specialist

PJ Winkelmann

Saint Louis, MO • 314-***-****

PROFESSIONAL SUMMARY

Detail oriented with a strong background in customer service, front-front line operations, and multi-task coordination. Experienced in handling high-quality interactions, resolving issues efficiently, and maintaining organized workflow. Known for strong communication, accuracy, and the ability to manage sensitive or steady paced work environments.

PROFESSIONAL EXPERIENCE

Product Specialist And Customer Service Representative

●Educated over 700 customers annually on the process, preparation and handling of products.

●Ensured quality and maximum satisfaction through careful inspection of products, packaging, and inventory.

●Helped establish relationship between vendors and company

●Above and beyond customer service response and resolution, improving overall satisfaction.

●Support daily operations including opening/closing procedures and workflow organization.

CORE SKILLS AND ACHIEVEMENTS

●Ability to maintain and utilize a wide variety of information related to career, product, company, and various networks that support company goals

●Increase employee morale and overall workflow

●Enrich company through diversity, passion for fulfilling mission statements and company participation

●Creative thinker able to solve problems in the moment and plan for future conflicts

EXPERIENCE

Traveling Tea 2023-2026

●Customer service, order fulfillment

●Quality control of products packaged and prepared on site

●Managing stock flow on a first in/first out system

●Maintaining clean work areas according to required standards

●Key holder: responsible for opening and closing procedures and site security.

OTHER EXPERIENCES

●Schnucks 2021-2022

●Panera 2020-2021

●Happy Dog Spot 2019-2020

EDUCATION

Affton High School — 2016

South Technical High School — 2016

Saint Louis Community College: Digital Marketing— Completed 2023

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