Property Management & Affordable Housing Professional

CHERYL BLACKBURN

202-***-**** ****************@*****.***

PROPERTY MANAGEMENT & AFFORDABLE HOUSING PROFESSIONAL

PROFESSIONAL SUMMARY

Results-focused property management and affordable housing professional with hands-on experience keeping properties compliant, financially stable, and resident-centered. Skilled in LIHTC, HUD, HCVP, rent collections, leasing, inspections, and day-to-day property operations. Known for stepping into multiple functions when needed, resolving resident concerns, reducing delinquency, and keeping compliance requirements from falling through the cracks.

CORE EXPERTISE

Affordable Housing Operations LIHTC & HUD Compliance HCVP Yardi OneSite/Voyager Rent Collections Delinquency Reduction Leasing & Occupancy Resident Relations Inspections Financial Reporting File Audits Risk Mitigation Vendor Coordination Microsoft Office

PROFESSIONAL EXPERIENCE

Property Manager Glenn Arms Apartments, Washington, DC 9/25-4/26

Managed day-to-day property operations while covering responsibilities that often span property management, assistant management, leasing, and compliance.

Reduced delinquency by $45,000 through focused collections, consistent resident follow-up, and proactive account management.

Drove the full leasing cycle, including marketing, applicant screening, lease preparation, move-ins, renewals, and resident retention.

Managed affordable housing certifications, recertifications, file audits, and regulatory documentation to maintain program compliance.

Kept maintenance activity moving by coordinating work orders, communicating with vendors, following up with residents, and tracking repairs through completion.

Oversaw rent collections, inspections, resident communications, occupancy priorities, and service concerns. Maintain accurate resident records and prepare operational and compliance reports for management review.

Balanced competing property priorities without losing sight of resident service, documentation accuracy, or regulatory deadlines.

Compliance Officer Career Strategies, Washington, DC 12/24-9/25

Supported affordable housing compliance activities across LIHTC and HUD-regulated properties.

Guided staff on policies, documentation standards, and compliance practices to strengthen consistency and reduce risk.

Reviewed and maintained detailed records to support audit readiness and regulatory requirements.

Assistant Property Manager Heather Hill Apartments, Temple Hills, MD 10/23-7/24

Reduced outstanding delinquency by $65,000 through consistent collection efforts, resident outreach, and account follow-up.

Managed resident payments, financial reporting, account inquiries, and daily resident communications.

Prepared eviction notices and represented property management interests during court proceedings.

Helped maintain organized property operations while addressing sensitive resident matters with professionalism.

Assistant Property Manager Compliance Park 7 Apartments, Washington, DC 03/19-2/23

Managed compliance requirements for public housing and voucher programs while maintaining accurate resident documentation.

Coordinated financial processes, inspections, resident concerns, and compliance-related activities.

Served as an operational point person when the Property Manager was unavailable, helping keep property priorities on track.

Built productive relationships with residents while balancing customer service with lease and program requirements.

Administrative Assistant/Compliance Specialist, NVT Staffing, Falls Church, VA 6/17-9/19

Supported property management and affordable housing compliance operations through accurate administrative and resident-file management.

Processed income verification, payments, compliance documentation, and resident information.

Maintained accurate property and resident records using Yardi systems.

Helped keep documentation organized and ready for internal reviews and compliance requirements.

EDUCATION & PROFESSIONAL TRAINING

Information Security Certificate Prince George's Community College

Bank Bookkeeping & Records University of the District of Columbia

Finance & Records Clerk Training U.S. Army Finance Division

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