Customer Service
Resume:
LOLETHA MITCHELL
Houston, TX • 346-***-**** • ***************@******.**
PROFESSIONAL SUMMARY
Customer Service and Cleaning Professional with hands-on experience supporting clients, guests, residential customers, and property operations. Skilled in maintaining clean, safe, and organized environments; responding professionally to customer needs; completing assigned tasks independently; and handling routine and urgent duties with patience, reliability, and attention to detail. Seeking a customer service, housekeeping, residential cleaning, or janitorial position where strong work ethic and people skills can contribute to a dependable team.
CORE SKILLS
Customer Service & Client Relations • Residential & Professional Cleaning • Housekeeping & General Maintenance • Sanitizing & Attention to Detail • Conflict Resolution & Professional Communication • Dependability & Time Management • Safety Awareness • Independent & Team-Based Work • MS Office & Applications • Basic Mathematical Calculations
PROFESSIONAL EXPERIENCE
Professional Cleaner Handy Pros Houston, TX 09/2020 – Present
Provide professional cleaning, painting, and basic maintenance support for assigned clients and properties.
Deliver courteous customer service and maintain positive, professional relationships with clients.
Dust, polish, sanitize, and maintain assigned areas to support clean and orderly environments.
Identify, document, and report maintenance or repair needs and complete assigned or emergency tasks as directed.
Work independently while maintaining attention to detail, cleanliness, and client expectations.
Residential Cleaner Contractor Home Glow Houston, TX 09/2023 – 12/2024
Provided dependable residential cleaning services with a friendly, professional, and caring approach.
Performed sweeping, mopping, vacuuming, dusting, polishing, and sanitizing throughout assigned areas.
Built trusting relationships with clients and demonstrated strong interpersonal and customer service skills.
Supported repeat business through consistent service and attention to customer needs.
Worked respectfully around family pets and maintained a comfortable environment for clients and households.
Property Assistant Manager Intown Suites Houston, TX 11/2022 – 07/2023
Maintained a professional attitude and provided customer service to guests and employees.
Answered phones and assisted the General Manager with daily operational tasks.
Supported and assisted new employees in learning job duties and workplace procedures.
Monitored cameras and property grounds for potential hazards or security concerns.
Helped maintain clean and orderly property grounds during overnight operations.
Delivery Driver Rideshare Houston, TX 10/2016 – 2022
Provided friendly and professional service to passengers and customers.
Followed applicable laws, regulations, and safety requirements while transporting passengers and deliveries.
Used strong observation skills to support passenger safety while in transit.
Used maps and directions to reach destinations efficiently and on time.
EDUCATION & TRAINING
Business Certification — DeVry, Illinois 2023–2024
GED — North Harris Montgomery Community College, Houston, TX 1997
OSHA 30 — Carpenters Union 550, Pasadena, TX March 2020
Certified Forklift Operator — Texas Safety Association, Houston, TX February 2009
Cosmetologist — Savannah’s Beauty School, Houston, TX 2006–2008
Basic Wiring Class — Powell Electric, Houston, TX April–May 2012
PROFESSIONAL REFERENCES
Hunter Ambrose
Professional Reference
Contact information available upon request during the employment process.
Savanah Ambrose, C.Cott
Professional Reference
Contact information available upon request during the employment process.
References available upon request.
Contact this candidate