Senior Microsoft Certified Systems Engineer

CHRIS COONEY

*** ******** ***, **********, ** *8057 USA • 1-856-***-****

************@*****.*** • https://www.linkedin.com/in/chris-cooney-64739511

OVERVIEW:

Senior IT professional with over 20 years of experience in technical support and systems engineering, combining effective use of firsthand troubleshooting, remote diagnostics and teleconferencing to quickly resolve complex issues. Skilled at collaborating with teams and working independently, managing support tickets to ensure customer satisfaction in dynamic, fast-paced settings. Seeking an good fit with a stable organization to contribute learn, grow and advance my career.

SKILLS:

Inventory, Logistics, Active Directory, Imaging, Migration, Configuration, Deployment, Integration, Troubleshooting, Customer Support, Office 365, ServiceNow, Incident Tracking, SQL Server, VB/JavaScript, Networking, Citrix, Routing, Switching, VPNs, Palo Alto firewalls, Cisco iOS, VoIP, Wireshark, Teleconferencing, Log-Me-In Rescue, Microsoft Teams, Technical Writing, End User & Technician Training

CERTIFICATIONS:

• MCSE, Microsoft Certified Systems Engineer: Issued by Microsoft Corp, Credential ID: N/A

• MCP+I, Microsoft Certified Professional: Issued by Microsoft Corp, Credential ID: N/A

• CompTIA A+: Issued by CompTIA, Credential ID: A4ADTT2574

• NASA MIL-STD-2000A solder and assembly workmanship: Issued by Martin Marietta

• EMT Emergency Medical Technician: Issued by Cooper Hospital, Credential ID: N/A

EDUCATION:

• Network Learning Institute Coursework: MCSA 2012, Cisco CCNE & CCNA

Achievements: Dean's List / GPA: N/A 2015 - 2016

• Net-Train Coursework: MCSE 2000, SQL Administrator

Achievements: Complete / GPA: N/A 2004

• Cittone Institute Coursework: Web Development Programming

Achievements: Dean's List / GPA: N/A 2002

• Lincoln Technical Institute Coursework: Computer & Micro-Computer Science

Achievements: Dean's List / GPA: N/A 1995 - 1996

• Burlington County College Coursework toward Associate’s Degree

Achievements: Dean's List / GPA: N/A 1994

PROFESSIONAL EXPERIENCE:

A3 Staffing / HCL America at Ashland Corp 07/2023 - Present

Senior Systems Engineer / Specialist Wilmington, DE

• Serve as Single Point of Contact for HCL and Ashland management Ashland’s Wilmington IT department

• Provide IT support for requests via the ticket queue, email and walk-ins meeting response SLA’s and resolution targets, escalating complex issues & security risks to senior Ashland engineers

• Responsible for PC, MAC, mobile device, and peripherals inventory and all PC Provisioning

• Perform Windows 10 & 11 imaging, migration, configuration, deployment with Microsoft Intune, Office 365, applying basic security, Active Directory policies & compliance baselines, as well as standard and custom application deployment

• Assist LAN & WAN wired/wireless network & VPN access troubleshooting

• Set up, configure, and troubleshoot printers, including network connectivity, permission & driver issues

• Support collaboration and productivity tools such as Zoom and Microsoft Teams

LaTorre Electronic Systems 07/2016 - 07/2023

Field Service Technician Cherry Hill, NJ

• Installed and maintained alarm systems, surveillance cameras, and detector systems

• Delivered prompt, responsive field support in schools, commercial buildings, and private residences

USTechland 09/2022 - 11/2023

Freelance Contract Field Service Engineer Union, NJ

• Provide third-party, on-site corporate, industrial & residential on-site service

Barrister Inc 08/2020 - 11/2022

Freelance Contract Field Service Engineer Mandeville, LA

• Provided third-party residential and commercial on-site Systems Engineer services for HP and Dell

• Performed warranty hardware repair of Dell and HP servers, desktops, laptops, printers and monitors

Main Line Health Systems 10/2019 - 06/2020 & 10/2018 - 03/2019 & 02/2018 - 04/2018

Help Desk Technician Wynnewood, PA

• Provided responsive level 1 and 2 technical support at Bryn Mawr Hospital & Lankenau Medical Center

• Performed troubleshooting, imaging and Windows 10 migrations for optimal uniform performance

• Collaborated closely with medical staff during the Covid-29 outbreak, ensuring maximum uptime

Rockwell-Collins at Amtrak 03/2019 - 08/2019

Customer Service Engineer Boston, MA

• Served as a sole liaison between Rockwell and Amtrak at Boston South Station

• Monitored Amtrak's SCADA systems t& FEP servers to proactively address potential operational issues

Ocean Computer Group 07/2018 - 09/2018

Lead Deployment Technician Moorestown, NJ

• Coordinated Chromebook PC & Storage Vault deployments from Dell to NJ/PA schools and courts

CompuCom at Bristol-Myers Squibb 05/2018 - 06/2018 & 10/2017 - 02/2018

Field Service Technician Pennington & Red Bank, NJ

• Supported the BMS Refresh Project, imaging Windows 7, migrating to Windows 10, while preserving data

• Optimized resource allocation by tracking & decommissioning end-of-life computer inventory

Kennedy Health System / JFK Hospitals 10/2016 - 12/2016

Field Service Technician Cherry Hill, NJ

• Installed Windows & utilized Active Directory to deploy and provide technical support for desktop & laptop PCs

IPC 06/2015 - 06/2016

Systems Engineer at Bank of America Levittown, PA

• Delivered on-site support for IPC's proprietary Alliance and Unigy turret systems, ensuring reliability

• Supported routers, switches and a redundant mesh of proprietary, back-end telephony cards, sustaining critical stock trader communication

• Performed backup/restoration & comprehensive system tests of the SUN Unix system controller, daily

KOVA Corporation 01/2006 - 11/2015

Systems Engineer Manahawkin, NJ

• Installed, maintained, and upgraded Audiolog Voice Recording Servers to meet technical requirements

• Spearheaded an initiative-taking Routine Maintenance Program, reducing emergency site visits by 35%

Dial Connection 06/2004 - 01/2006

Member of Technical Staff Berlin, NJ

• Installed and maintained Predictive Dialer Telephony Servers to support call center operations

• Supported proprietary Visual Basic software, SQL databases queries and developed VB/JavaScript applets

HP 2003 - 2004

Field Support Rep 2 Norristown, PA

• Troubleshot and repaired HP servers, desktops, laptops, printers and multifunction devices

Desktop Migration Solutions 2002 - 2003

Deployment Engineer Dedham, MA

• Executed Windows XP rollouts at client sites, upgrading PCs, laptops, and HP LaserJet printers

Computer Sciences Corporation CSC 1998 - 2001

Member of the Technical Staff (Promoted from Associate Member) Moorestown, NJ

• Performed computer testing and benchmarking for new PCs on the US DOD JCALS project, ensuring equipment met stringent standards, managing support tickets and escalation procedures

AT&T (NCR) 1995 - 1997

Field Service Technician/Computer Specialist Cherry Hill, NJ / Atlanta, GA

• Repaired and maintained Electronic Cash Registers (ECRs) in the field, to support retail operations

• Redesigned the Repair Depot workflow independently to optimize efficiency & improve service delivery

• Conceived and created AT&T’s Service Status database, empowering end-users to monitor repair progress

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