Enterprise Insurance Client Experience Executive

JOSEPH GABRIELE

ENTERPRISE INSURANCE EXECUTIVE

Sales Leadership • Enterprise Operations • Customer Experience • Distribution • Business Transformation Cranston, RI • 401-***-**** • ********@*****.*** • LinkedIn PROFILE

Insurance executive with 35+ years of progressive leadership across Fortune 500 insurance and employee benefits organizations. Assistant Vice President and Director with executive experience leading enterprise operations, national sales, customer experience, distribution strategy and business transformation. Proven success directing $160M+ operations, leading organizations exceeding 1,200 associates, and supporting more than two million employees through national distribution partnerships. EXECUTIVE EXPERIENCE

PPLSI / LEGALSHIELD 2024–Present

National Sales Coach, Primerica

• Empower Primerica representatives across the U.S. through comprehensive training on LegalShield and IDShield solutions.

• Conduct dynamic training sessions across multiple formats, strengthening representative knowledge and client-facing sales skills.

• Contribute to record participation and sales growth across the Primerica distribution channel. PAYLOGIX BUSINESS SOLUTIONS 2024–2026

National Business Development Manager

• Quickly established new forward revenue pipeline while expanding national broker and carrier relationships.

• Developed strategic distribution partnerships that increased market penetration and long-term growth.

• Directed the complete business development lifecycle from executive engagement through implementation. LEGALSHIELD / IDSHIELD 2017–2024

National Director, Broker Relations

• Directed Top 65 brokerage relationships representing 1,100+ employer groups and 2M+ employees.

• Expanded voluntary benefits participation through executive broker engagement.

• Drove sales growth, retention and national account expansion. Many clients doubled year over year participation. CVS HEALTH 2016–2017

Director, Operations & Strategy

• Directed enterprise strategy supporting 1.9M annual customer interactions.

• Prepared operations for 30% year-over-year growth.

• Improved operational efficiency, workforce planning and customer experience.

• Responsible for 30-plus IT applications in use throughout call center. MERCER 2014–2016

Principal Call Center Site Leader

• Led operations supporting 300+ Fortune 500 clients.

• Improved Net Promoter Score by 20% within 90 days.

• Directed workforce planning and enterprise service delivery. AAA SOUTHERN NEW ENGLAND 2012–2014

Managing Director

• Owned 24x7x365 Road Service, Dispatch, Customer Service and Membership Operations.

• Directed mission-critical operations with 300+ associates.

• Owned and successfully delivered annual production exceeding 190,000 new memberships. METLIFE 1992–2012

Assistant Vice President Director

• Entrusted with executive leadership of one of MetLife's largest operating campuses, overseeing an 800-seat customer contact organization while directing enterprise business continuity, emergency preparedness, and operational resiliency.

• Directed operations exceeding $160M while leading national sales initiatives supporting a $148M business portfolio.

• Promoted through progressive leadership roles culminating in Assistant Vice President responsibilities.

• Built high-performing leadership organizations while driving operational excellence and transformation. CAREER AT A GLANCE

35+ Years • Assistant Vice President • $160M+ Responsibility • 1,200+ Associates • 800-Seat Site Leader • 24 7 365 Operations • 2M+ Employees • Top 65 National Broker Relationships

Education Licenses Community

Providence College – Marketing Studies Property & Casualty Life, Accident & Health United Way • Junior Achievement • Relay for Life • Year Up

Contact this candidate